Inside Sales Coordinator

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Please select your preferred language from the dropdown menu here.

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Please select your preferred language from the dropdown menu here.

• Cetina
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• Limba Român
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Job Description

The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules, test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies with 3500 employees across five continents and a worldwide sales and service network.

Inside Sales Coordinator

Join our dynamic team as an Inside Sales Coordinator, where you will play a crucial role in supporting our sales operations and ensuring exceptional service to our customers. This position is ideal for a motivated professional who thrives in a fast-paced environment and is dedicated to providing timely and accurate sales support to drive customer satisfaction and business growth.

Key Responsibilities:

• Provide detailed and accurate quotations to customers, ensuring all information necessary for purchase decisions is communicated clearly.
• Follow up on quotes on a weekly basis to assist customers in the purchasing process and increase sales conversion rates.
• Process customer orders efficiently, overseeing the entire order lifecycle from entry to fulfillment, including credit approval verification and deposit collection when applicable.
• Maintain and update customer databases by sorting invoices, printing backorders, and entering machine data accurately and promptly.
• Reconcile customer purchase orders with our sales orders and invoices, proactively addressing and resolving any discrepancies by liaising with customers and internal departments.
• Provide assistance and guidance on product information such as part numbers, availability, and order status to support customer inquiries and sales activities.
• Collaborate with cross-functional teams including sales, logistics, and finance to ensure seamless order fulfillment and exceptional customer experience.
• Identify and recommend appropriate equipment and product applications based on customer needs to enhance solution selling.
• Prepare and deliver various monthly and quarterly sales and operational reports as assigned.

Qualifications and Skills:

• A minimum of an Associate's degree or equivalent education is required, although relevant professional experience in inside sales or customer service can be considered as a substitute.
• At least three years of experience in inside sales or a customer service role, demonstrating a proficient understanding of sales processes and customer relationship management.
• Proficient with MS Office suite, especially Excel, to create, analyze, and manage data effectively.
• Familiarity with SAP and Salesforce platforms is highly desirable, enabling smooth integration with existing sales and customer management systems.
• Bilingual proficiency in English and Spanish is preferred to support our diverse customer base and enhance communication.
• Exceptional telephone etiquette with a professional and courteous communication style.
• Strong orientation towards teamwork, customer satisfaction, and sales objectives to align with corporate goals.
• Excellent verbal and written communication skills, with the ability to communicate clearly and persuasively across various audiences.
• Outstanding organizational, prioritization, and decision-making abilities to manage multiple tasks effectively and maintain accuracy under pressure.

Why Join Us?

We are committed to fostering an inclusive and supportive workplace where every team member can thrive. As an Inside Sales Coordinator, you will have the opportunity to impact our customers' experiences positively while developing your expertise within a collaborative and growth-oriented environment. We value innovation, dedication, and proactive thinking, and we provide opportunities for ongoing professional development and advancement.

If you are passionate about sales support and customer service, have a keen eye for detail, and enjoy working collaboratively to meet and exceed goals, we invite you to apply and become a valued member of our team.

Information at a Glance

Apply now

Posting Location: Manchester

Professional area: Sales

Career Level: Professionals

Employment Type: Fulltime

Do you have any questions?

For further details, please contact:

Melissa Soucy

• The Komax Group
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