Inside Sales Coordinator (3604)

About IRONCLAD Powered by Mersino

IRONCLAD Powered by Mersino is a national provider of liquid storage, dewatering, and environmental rental solutions serving the energy, industrial, petrochemical, and construction markets. Formed through the merger of Ironclad Environmental and Mersino Dewatering, the combined company operates a multi-branch network across Texas, Louisiana, California, the Upper Midwest, and other key industrial regions, delivering rental fleet, engineered water management, and liquid containment solutions to customers who depend on uptime, safety, and technical expertise.

About the Role

The Inside Sales Coordinator (ISC) supports Ironclad Powered by Mersino's sales organization by managing opportunity intake, bid and proposal coordination, prequalification activities, CRM administration, and other sales operations that help position the team for successful project pursuits. This role serves as an important first point of contact for inbound opportunities while ensuring sales teams have accurate project information, documentation, and resources to move opportunities forward.

The ISC will work closely with Sales, Branches, Marketing, and other internal teams to research opportunities, coordinate bid submissions, maintain customer and project information, and support efficient sales processes. This is an ideal opportunity for someone who is highly organized, detail-oriented, customer-focused, and comfortable managing multiple priorities in a fast-paced environment.

What You'll Do

• Act as the first point of contact for inbound customer calls and web leads, providing initial dialogue to gain information on the opportunity, ultimately ensuring that the lead is passed on to the proper department or representative.

• Drive the bid spec pipeline:

• Ability to navigate and manage various bid services such as BidNet, Bid Prime, Sam.gov, Construct Connect, GSA, Building Connected, etc.

• Willing to learn how to identify potential projects, rentals, and sales.

• Collect necessary documentation and set up the sales team with accurate project details.

• Ability to effectively research, discover, and organize project details and documents.

• Communicate clearly and professionally to potential customers, engineers, owners, etc.

• Bid support:

• Maintain and manage municipal and government purchasing programs.

• Prepare basic quotes for sales and rental opportunities.

• Coordinate bid submissions by ensuring all required documentation, certifications, and supporting materials are complete, accurate, and submitted on time.

• Develop and maintain project experience, references, and technical resource databases that strengthen proposal quality and improve win rates.

• Maintain the integrity of the CRM database to ensure accurate opportunity tracking, reporting, forecasting, and customer information.

• Assist with creating and gathering technical data on projects, submittals, and preparing reports to summarize project details.

• Assist with certification attainment and manage certifications necessary for successful sales pursuit.

• Pre-qualifications:

• Support branches, coordinate with other departments, complete customer pre-qualification forms and sites. Ensure supporting documents are available and up to date.

• Gather and maintain information required to complete pre-qualifications and other such submittals or approvals.

• Provide necessary technical and job-specific information to Marketing necessary for creating marketing tools and resources.

• Participate in and provide onboarding support for sales positions. Help structure processes, create supporting documents, coordinate training, etc.

• Complete CRM database auditing and maintenance.

What You'll Bring

Required Qualifications

• Preferred experience with soils, geotechnical data, groundwater, dewatering, pumps, pumping applications, underground construction, etc.
• Experience in the bid spec market or a related field with the ability to demonstrate excellence in customer service
• Experience with the quoting process and bid submissions
• Work experience in the construction industry preferred
• Experience with managing CRM databases
• Ability to communicate clearly, effectively, and professionally.
• Planning and organizational skills in handling multiple projects
• Proficient in MS Office, specifically Excel, and other required PC software applications

Specific Expectations

• Excellent internal and external customer service skills
• Ability to work effectively with others
• Ability to multitask in a changing environment
• Excellent written and verbal communication skills
• Strongly self-motivated, with the ability to perform tasks with little or no direction
• The ability to work under pressure to meet deadlines
• Strong time management and organizational skills
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

What Success Looks Like

In this role, success means:

• Keeping Opportunities Moving: Accurately qualify, organize, and route inbound leads and bid opportunities to the appropriate sales teams.
• Supporting Winning Pursuits: Ensure bids, prequalifications, quotes, certifications, and supporting documentation are complete, accurate, and submitted on time.
• Maintaining Data & Process Excellence: Keep CRM information accurate and current while identifying opportunities to improve sales processes and efficiency.
• Being a Trusted Sales Resource: Provide responsive, organized support to Sales, Branches, and internal partners while effectively managing competing priorities.

Why Join Ironclad Powered by Mersino?

Build Something Bigger.

Ironclad is growing, and that growth creates opportunities for people who want to make an impact.

As an Inside Sales Coordinator, you'll have the opportunity to:

• Build Your Sales Career: Gain broad exposure to sales operations, business development, bidding, customer relationships, and project pursuits.
• Learn the Industry: Develop knowledge of dewatering, pumping applications, construction, and the products and services Ironclad provides.
• Make an Impact: Play a critical role in helping the sales organization identify opportunities, pursue projects, and win new business.

Equal Employment Opportunity

Ironclad Powered by Mersino is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment and to making employment decisions based on qualifications, performance, business needs, and other legitimate factors.