Inside Channel Account Manager

ESET LLC

San Diego, CA

JOB DETAILS
SKILLS
Channel Management, Communication Skills, Cross-Selling, Customer Relations, Customer Relationship Management (CRM) Systems, Dental Insurance, Detail Oriented, Distribution Channel, Electronics, Employee Assistance Plan, English Language, Follow Through, Health Plan, Information Technology & Information Systems, Inside Sales, Insurance, Internet Security, Microsoft Excel, Microsoft Outlook, Microsoft Word, Operations Processes, People Management, Reseller Channel, Revenue Forecasting, Sales Management, Sales Pipeline, Software as a Service (SaaS), Staff Training, Team Player, Technical Sales, Up-Selling, Vision Plan
LOCATION
San Diego, CA
POSTED
30 days ago

Summary

Drive business through ESETs channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

  • Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirement Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.

  • Primarily deal with volume partners.

  • Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs

  • Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.

  • Be able to accurately forecast revenue on a weekly and monthly basis.

  • Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.

  • Keep reseller and customer company information and all activities up-to-date in CRM system.

  • Assist resellers in operation tasks to process Deal registration and Orders.

  • Achieve monthly and annual revenue and KPIs targets.

  • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

REQUIREMENTS

Education:

  • Bachelors degree in Cybersecurity, IT, or a related field preferred or equivalent experience

  • 25 years of experience in an inside sales role, preferably within cybersecurity

  • Experience working with SaaS solutions is a must

  • Strong attention to detail and self-motivated

  • Excellent follow-up and communication skills

Experience:

Years of work experience: 2

Knowledge:

Basic Knowledge of Microsoft Excel and Word

Knowledge of Outlook

Language:

English B2

Communication:

N/A

Managerial skills:

N/A

Personal characteristics:

N/A

Benefits

Health & well-being

  • Cigna Medical Plan
  • Cigna Dental Plan
  • EyeMed Vision Plan
  • Reliance Standard Life Insurance
  • Reliance Standard Long Term Disability Plan
  • HealthJoy Employee Assistance Program
  • Cigna Supplemental Insurance
  • Lifestyle Spending Account
  • Bi-Weekly Mediation Series
  • On-site Gym and shower facilities

Family

  • Volunteer Day off
  • Paid Time off
  • Tuition Reimbursement
  • Birthing Parent Match
  • Pet Insurance

Office

  • Recreational Zone
  • Coffee & Snacks
  • Parking Benefit

Other

  • Benefit Hub - Discounts on travel, cars, electronics, etc
  • 401(k) retirement savings
  • ESET's Charitable Contributions Program
  • Referral Program

Primary location

San Diego

Additional locations

Time type

Full time

About the Company

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ESET LLC