Inside Channel Account Manager III

Summary

Job description

ESSENTIAL RESPONSIBILITIES AND DUTIES

• Manage and grow a portfolio of existing end-user customer accounts through ESET's channel partner ecosystem, driving customer retention, expansion, and upsell opportunities with a focus on MDR and the broader ESET security portfolio.

• Develop trusted relationships with customer decision-makers to understand business priorities, identify growth opportunities, and position ESET solutions that address evolving security needs.

• Own the customer lifecycle by creating account growth plans, maintaining a healthy sales pipeline, and delivering accurate revenue forecasts.

• Collaborate with channel partners and distributors to develop joint account strategies, execute sales opportunities, and deliver a seamless customer experience.

• Conduct regular business reviews with customers and partners to identify expansion opportunities, strengthen relationships, and drive long-term account growth.

• Identify, qualify, and advance sales opportunities while coordinating internal resources, including Sales Engineering, Marketing, Customer Success, and Distribution, to support successful outcomes.

• Enable partners with the knowledge, tools, and resources needed to effectively support shared customer accounts and position ESET solutions.

• Maintain a strong understanding of ESET's product portfolio, cybersecurity trends, and competitive landscape to effectively articulate value and overcome competitive challenges.

• Maintain accurate customer, partner, opportunity, and forecasting data within the CRM system.

• Support partners with deal registration, quoting, and order management to facilitate successful sales execution.

• Achieve monthly, quarterly, and annual revenue, retention, and KPI targets.

• Perform other duties as assigned.

REQUIREMENTSEducation:

• Bachelor's degree in Business, Marketing, Sales, Information Technology, or a related field preferred.

• Equivalent combination of education and relevant sales experience will be considered.
• WORK EXPERIENCE
• 6+ years of experience in account management, channel sales, or business development within the cybersecurity, software, or technology industry.
• Proven success managing and growing existing customer accounts while working through channel partners, distributors, and resellers.
• Demonstrated ability to build trusted customer relationships, identify expansion opportunities, and consistently exceed revenue targets.
• Experience developing account plans, managing complex sales cycles, and accurately forecasting revenue.

• KEY TECHNICAL SKILLS AND KNOWLEDGE:

• Solid understanding of sales process, account management and channel sales models   
• Knowledge of cybersecurity, software, SaaS, or IT solutions preferred.  
• Strong relationship-building, communication, and stakeholder management skills.  
• Ability to identify cross-sell and upsell across customer accounts and develop partner growth strategies.  
• Proficiency with CRM systems (e.g., Salesforce) and pipeline management best practices.  
• Strong organizational skills with the ability to prioritize multiple initiatives and manage competing deadlines.  
• Analytical mindset with the ability to interpret sales data, identify trends, and drive business outcomes.  
• Self-motivated and able to work independently while collaborating effectively within a team environment. 
• Strong understanding of indirect sales models and the ability to influence and collaborate with partners to achieve customer success.
• Experience working cross-functionally with Sales, Sales Engineering, Marketing, Customer Success, and Distribution teams.

OTE for this role is $90K-$100KExperience:• Years of work experience: 6

Benefits

Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series 
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc…
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location

Additional locations

Time type