Inside Business Sales Representative

Job Summary

The Inside Business Sales Representative will handle transactional, incoming phone sales and process post-sale order entries for Commercial Fiber Optics Customers. The Inside Business Sales Representatives are Tier 1 support for Commercial Fiber Optics Customers, handling simple billing or service questions and escalating when needed.

Duties and Responsibilities

• Solicit new sales via phone and close on sales of additional or new services to Commercial customers eligible for Fiber Optics services with <$300 in potential monthly billing.
• Make suggestive revenue-producing changes with all existing customers who call for customer service.
• Initiate orders for providing services and manage and coordinate as needed through installation.
• Complete contracts and forms for requested services.
• Answer and respond to various customer calls and requests—research questions concerning billing and service, along with outbound and inbound account management.
• Provide support functions for all sales activities.
• Update databases with pertinent information.
• Work on special projects.

Education and Experience

• High school education or equivalent with 2-5 years of desired experience in customer service, sales, and/or training. Bachelor’s degree in a related field preferred.
• Knowledge of telecommunications and internet services preferred.

Certifications and Other Requirements

• Possess and maintain a current, valid driver's license in state of residence and demonstrate safe and responsible operation of motor vehicles.
• Excellent oral and written communication, organization, prioritization, and decision-making skills are required.
• Intermediate to advanced PC skills necessary.
• Ability to multitask.