PURPOSE
This account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Identify and qualify C & D customers through proactive calls (script included)
- Retain and grow C & D customers through Account Reviews (script included)
- Penetrating all levels of an account
- Optimizing customer growth through additional business
- Solution solving to maintaining customer loyalty, margin management
- Maintaining customers daily volume etc.
- Transferring check paying customers to ACH (script included)
- Transferring paper invoice to e-Bill (script included)
- Perform necessary follow-up via phone and/or email to ensure opportunities have been successfully identified
- Engage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes)
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance.
- Comfortable in a fast paced, results oriented environment
- Exceptional written, verbal and non-verbal communication skills
- Strong customer-facing, presentation and negotiation skills
- Desire to succeed in the Business World
- Outstanding collaboration and communication skills at multiple levels
QUALIFICATIONS:
- At least six months of practical experience
- Bachelor's degree, ideally in communications, business, marketing and / or management
PHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment.