Job Summary: The Inplant Manager oversees all on-site ink support operations at a customer manufacturing facility. This role combines technical expertise in ink blending and color matching with leadership responsibilities, ensuring high-quality product flow and exceptional customer service.
Technical Skills & Responsibilities:
- Manage the full ink blending process following established management protocols.
- Perform professional color matching and maintain comprehensive customer formulation files.
- Coordinate the scheduling of ink deliveries and monitor inventory levels to ensure uninterrupted production.
- Develop and execute plans to rework press returns and manage obsolete materials.
- Maintain accurate record-keeping for all production, inventory, and formulation activities.
- Support customer VOC (Volatile Organic Compound) compliance programs through data monitoring and reporting.
- Establish and monitor stringent housekeeping and safety procedures within the customer location.
Functional & Operational Skills:
- Supervise Ink Technicians and Graphic Technical Coordinators to ensure operational excellence.
- Serve as the primary liaison between the company and the customer regarding product trials and development.
- Identify and review quality standards in collaboration with key customer personnel during qualification trials.
- Provide on-site customer service and sales backup to strengthen the client partnership.
- Manage all personnel functions, including scheduling, performance evaluations, and disciplinary actions.
- Maintain 24-hour on-call availability to address urgent quality or production issues.
Behavioral Skills:
- Problem-Solving: Proactively initiate and participate in productivity projects and customer-specific troubleshooting.
- Communication: Effectively translate technical requirements between internal technical groups and the customer.
- Safety-Conscious: Maintain a rigorous focus on safety protocols and workplace organization.
- Leadership: Ability to mentor and direct a technical team in a fast-paced manufacturing environment.
Basic Qualifications:
- Experience: 2 to 5 years of experience in manufacturing or production, specifically within ink management or a related field.
- Education: High School Diploma or equivalent required.
- Leadership: Proven experience supervising staff in a technical or production setting.
- Travel: Ability to travel occasionally and manage multi-plant responsibilities if required.