Innovation & Tech Enablement Business Analysis Mgr

Build what's next for how we work, decide, and deliver. In this role, you will turn bold ideas into practical, scalable capabilities that strengthen outcomes for our customers and our teams. You will guide adoption of artificial intelligence, automation, and data insights to improve organizational effectiveness. You will partner across a highly matrixed organization to prototype quickly, scale what works, and embed strong governance.

As an Innovation and Technology Enablement Lead in the Strategy, Growth and Operations team, you… help us identify the right problems to solve and build technology-enabled solutions that improve efficiency, strengthen decision-making, and support growth. You will work closely with partners across Business Operations to translate business challenges into clear use cases, prototypes, and scalable capabilities. You will bring a builder mindset, combining business acumen and technology fluency to guide adoption of artificial intelligence, automation, and data-driven tools. You will help us foster a culture of experimentation, continuous improvement, and accountability-balancing innovation with sound risk and control practices.

Job responsibilities

• Develop and execute a strategy that guides innovation, artificial intelligence adoption, technology enablement, and organizational effectiveness
• Identify opportunities to improve processes, decision-making, and scalability through technology, automation, artificial intelligence, and data-driven solutions
• Lead solution delivery from concept through deployment, including business case development, prototyping, testing, and implementation
• Design and build technology-enabled tools, dashboards, workflows, and automation capabilities that improve business outcomes
• Integrate multiple data sources to generate actionable insights and support strategic recommendations
• Evaluate emerging technologies and pilot new capabilities to assess business applicability and scalability
• Prepare and deliver executive-level presentations, recommendations, and updates for senior leadership
• Guide and develop team members while fostering innovation, experimentation, continuous improvement, and accountability

Required qualifications, capabilities, and skills

• minimum 8 years of experience in innovation, technology enablement, digital transformation, analytics, product development, business transformation, or consulting
• Experience translating business problems into practical, scalable technology-enabled solutions
• Experience working with large and diverse datasets to identify trends, opportunities, and actionable insights
• Experience building dashboards, automation solutions, reporting tools, or technology-enabled business solutions
• Experience developing business cases and taking solutions from prototype through implementation
• Experience leading cross-functional initiatives in a matrixed organization
• Experience influencing stakeholders and aligning partners to shared outcomes
• Experience preparing and presenting recommendations to senior leaders
• Knowledge of risk and control principles, including balancing innovation with sound governance

Preferred qualifications, capabilities and skills

• Experience delivering rapid prototypes and scaling solutions across multiple teams
• Experience supporting artificial intelligence adoption through change management, training, or communications
• Experience defining product roadmaps, success metrics, and operating models for new capabilities
• Experience with process automation and workflow design, including controls-by-design considerations
• Experience partnering with technology, data, and control stakeholders to deliver durable solutions

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans