Infrastructure Technical Analyst - Network Engineer

Aramark

Dallas, TX

JOB DETAILS
SKILLS
Analysis Skills, Best Practices, CCNP - Cisco Certified Network Professional, Change Management, Cisco Switches, Communication Skills, Computer Firmware, Computer Science, Customer Relations, Customer Support/Service, Documentation, Equal Employment Opportunity (EEO), Establish Priorities, Firewall Administration, Firewalls, Gaming, IPsec (IP Security), IT Service Management (ITSM), Identify Issues, Incident Management, Information Technology & Information Systems, Local Area Network (LAN), MCSE - Microsoft Certified Systems Engineer, Maintenance Services, Metrics, Network Administration/Management, Network Architecture/Engineering, Network Configuration Management, Network Management Software, Network Monitoring, Network Performance/Analysis, Network Routing, Network Security, Network Support, On Site Support, Operations Management, Performance Analysis, Performance Tuning/Optimization, RMON, Retail, Service Delivery, ServiceNow, Support Documentation, Team Player, Technical Analysis, Technical Support, Twitter, VMWare, Wide Area Network (WAN), Willing to Travel, Wireless LAN
LOCATION
Dallas, TX
POSTED
4 days ago

Job Description

Aramark is seeking a skilled and motivated Network Engineer to support the implementation, maintenance, and operation of network infrastructure across our Field Support Services division. This role is responsible for delivering secure, reliable connectivity for mission-critical consumer technology solutions and operational systems at Aramark's field locations.

The Network Engineer will provide both remote support and hands-on technical expertise in the deployment and troubleshooting of network and network security solutions. This position requires strong analytical and customer service skills, with the ability to collaborate effectively with internal IT teams, client IT organizations, and third-party vendors. Travel target is 25%. This role reports to the Network Manager, Infrastructure Services

Job Responsibilities

  • Network Infrastructure Deployment & Support
  • Collaborate with internal teams and external clients as a Subject Matter Expert (SME) for network infrastructure.
  • Support the deployment and turn-up of Fortinet firewalls, Fortinet switches, and Cisco switching environments.
  • Perform remote configuration, monitoring, and maintenance of network infrastructure at field locations
  • Assist with network upgrades, expansions, and lifecycle initiatives

Operations & Incident Management

  • Serve as a Level 2 escalation resource for firewall monitoring and network incidents
  • Troubleshoot and resolve network outages in collaboration with internal teams, client IT, and service providers
  • Manage and prioritize incidents and service requests through established support queues

Change & Service Management

  • Adhere to IT service management practices by documenting incidents, requests, and problems within ServiceNow
  • Follow change management procedures when implementing updates or performing maintenance
  • Ensure accurate documentation to support reporting and service metrics

Maintenance & Optimization

  • Perform firewall firmware upgrades, policy updates, and device decommissioning
  • Support ongoing network health, performance monitoring, and optimization efforts
  • Maintain up-to-date documentation of configurations and standard procedures

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred
  • Minimum of 5 years of experience in information technology, with a focus on network and infrastructure environments
  • Experience working in complex, distributed environments supporting POS or customer-facing technologies preferred (hospitality, retail, gaming, or similar industries)

Technical Expertise:

  • WAN, LAN, WLAN, IPSec networking
  • Firewalls (Fortinet preferred), switches (Cisco), routing technologies
  • Network monitoring and management tools (e.g., SolarWinds)
  • Service management platforms (e.g., ServiceNow)

Additional Qualifications:

  • Strong troubleshooting and analytical skills
  • Excellent communication and customer service abilities
  • Familiarity with IT service delivery best practices and frameworks
  • Certifications such as CCNP, Fortinet NSE, MCSE, or VMware are a plus

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/