Fusion HCR is Hiring!
Role: Infrastructure Support Engineer – Level II
Location: Las Vegas, NV
Work Arrangement: Onsite and remote
Employment Type: Contract, initially part-time with potential to scale to full-time
This role offers a minimum of 20 guaranteed hours per week, with the opportunity to increase to 40 hours as client demand and project volume grow. The successful candidate will support network and server infrastructure, equipment installations, system patching, troubleshooting, and general infrastructure operations for a growing technology solutions organization.Position OverviewFusion HCR is seeking a hands-on Level II Infrastructure Support Engineer to provide broad infrastructure support across network, server, hardware, and related technology environments. This position is suited to an experienced generalist who can work independently without requiring deep specialization in advanced network or systems engineering. The engineer will install and support infrastructure equipment, perform patching and maintenance, troubleshoot technical issues, respond to monitoring alerts and tickets, and assist with client projects and deployments. The role will also provide practical guidance and training to a junior engineer. The engagement will begin at 20 guaranteed hours per week and may expand as client requirements and project demand increase.
Key Responsibilities
- Install, connect, configure, and test switches, servers, and related infrastructure equipment.
- Perform rack-and-stack activities, equipment replacement, cabling, and infrastructure deployments.
- Support system, server, network-device, and firmware patching according to established procedures.
- Monitor systems and respond to alerts, tickets, and other NOC-related support needs.
- Troubleshoot network, server, hardware, software, and connectivity issues.
- Escalate complex problems appropriately while documenting troubleshooting steps and findings.
- Assist with client infrastructure projects, upgrades, deployments, and maintenance activities.
- Create and maintain technical documentation, installation notes, system records, and support procedures.
- Provide hands-on guidance and technical training to a junior engineer.
- Communicate clearly with internal teams, clients, and third-party vendors.
- Travel to client locations or provide scheduled after-hours support when required.
Required Qualifications
- Approximately three or more years of experience in IT infrastructure, network support, systems support, field services, or a related technical role.
- Working knowledge of switches, routers, servers, cabling, and general network infrastructure.
- Experience installing and supporting network or server hardware.
- Familiarity with Windows-based environments and common infrastructure technologies.
- Experience with system patching, equipment upgrades, troubleshooting, and preventive maintenance.
- Ability to independently diagnose and resolve Level II technical issues.
- Ability to follow technical procedures while recognizing when escalation is necessary.
- Strong documentation, organization, and client communication skills.
- Willingness to mentor and provide practical guidance to junior technical staff.
- Ability to accommodate a flexible schedule as weekly demand increases.
Why Join Us
This is an opportunity to support varied infrastructure environments and hands-on technology projects, working independently while expanding responsibility as client demand grows. You'll gain broad exposure to network, server, hardware, monitoring, patching, and deployment activities, all within a collaborative environment that includes internal teams, clients, vendors, and junior technical staff you'll help mentor. The engagement offers real growth potential — starting as a guaranteed part-time contract with the opportunity to scale to full-time hours — in a practical environment that values knowledge sharing, documentation, and technical development.
Fusion HCR Staffing LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
The information contained in this job posting is for general informational purposes only. Fusion HCR Staffing reserves the right to modify, suspend, or discontinue any job posting at any time without notice. Employment is subject to satisfactory completion of background screening and other pre-employment requirements.