Infrastructure Support Analyst

The Infrastructure Support Analyst provides first-level and intermediate technical support for the organization''s IT infrastructure across corporate and senior living community locations. This role assists with maintaining the availability, performance, and security of technology systems that support resident care, business operations, and employee productivity. The Infrastructure Support Analyst works closely with IT team members and end users to resolve technical issues, support infrastructure initiatives, and ensure a high level of customer service.

Reports to VP, Information Technology.

Experience is Everything.

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of seniors.

What You'll Do:

• Provide day-to-day support for servers, workstations, networking equipment, and cloud-based services.
• Respond to and resolve infrastructure-related service requests and support tickets.
• Assist with administration and support of Microsoft 365, Active Directory, and endpoint management solutions.
• Troubleshoot hardware, software, network, printing, and connectivity issues.
• Perform routine system maintenance, software updates, and patch deployment activities.
• Monitor system alerts and escalate issues to senior infrastructure team members as appropriate.
• Support user account management, access provisioning, and password resets.
• Assist with backup monitoring and recovery processes.
• Document technical issues, resolutions, and standard operating procedures.
• Coordinate with vendors and service providers to support issue resolution.
• Assist with installation, configuration, and deployment of new hardware and technology solutions.
• Support technology initiatives for community openings, acquisitions, and equipment refresh projects.
• Maintain inventory records for technology assets and equipment.
• Provide technical assistance and customer support to corporate and community users.
• Perform additional duties and responsibilities as assigned.

What We're Looking For:

• Required:

• Associate degree in Information Technology, Computer Science, Information Systems, or related field; equivalent combination of education and experience may be considered.

• 0-2 years of experience in an IT support, help desk, desktop support, or infrastructure support role.

• Basic understanding of Windows operating systems, Microsoft 365, and Active Directory.

• Experience troubleshooting hardware, software, mobile device, and connectivity issues.

• Basic knowledge of networking concepts including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity.

• Strong customer service orientation and commitment to delivering timely support.

• Effective written and verbal communication skills.

• Strong organizational and problem-solving abilities.

• Ability to manage multiple priorities and work effectively in a team environment.

• Willingness to participate in occasional after-hours support activities.

• Preferred:

• Experience supporting multi-site organizations.

• Exposure to Microsoft Azure, virtualization technologies, or cloud-based platforms.

• Knowledge of endpoint management and device deployment tools.

• Familiarity with IT security best practices and data protection principles.

• Experience supporting healthcare, senior living, hospitality, or similarly regulated environments.

• Relevant industry certifications such as CompTIA A+, Network+, or Microsoft Fundamentals certifications.

Why Join Us?

• Industry Leader.
• Inclusive & collaborative culture.
• Top Workplace USA.
• Top Workplace Iowa.
• Charity and community involvement.
• Outstanding advancement opportunities.
• Ongoing career development.

Benefits

Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(K) with company match and paid parental leave.

Our Commitment

LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and value for those living in, working for and affiliated with the community. Check us out on our website: https://www.lcsliving.com

Additional Information

Travel frequency: 0-10%

Estimated Salary: $66,000 - $82,000

The actual title & salary will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES IS REQUIRED.

LCS IS AN EQUAL OPPORTUNITY EMPLOYER.