Infrastructure Specialist 1

The Ohio Department of Insurance, Office of Information Technology and Security (OITS), is seeking to fill an Infrastructure Specialist 1 position (working title: Desktop Support Technician). We are looking for a self‑motivated individual who can perform well under pressure and respond efficiently to time‑sensitive issues.

If this opportunity interests you, continue reading to learn more about the career possibilities within our department!

Primary Technology Focus: Desktop Support

Secondary Technology Areas: Enterprise Call Center Technology, Microsoft Operating Systems, Printer Support, System Monitoring and Control

Key Responsibilities include, but are not limited to:

• Troubleshoot and resolve IT issues across multiple divisions, including on‑site deployment and issue resolution.
• Diagnose, analyze, and communicate detailed information regarding technical issues to specialized teams.
• Independently install, maintain, configure, upgrade, and administer hardware and software in support of end-user devices.
• Interface with other platforms from both hardware and software perspectives.
• Collaborate with the security team to maintain security compliance across all software and hardware assets.
• Create, organize, and maintain documentation.

36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology