About the Role
Accenture is seeking a highly motivated Infrastructure Services Manager (ISM) to support technology delivery across client engagements and operational locations. The ISM serves as the primary technology partner to business stakeholders and is accountable for enabling, managing, and continuously improving infrastructure services that support business operations.
This role requires strong project management, stakeholder engagement, technology governance, financial management, and service delivery capabilities. The successful candidate will lead technology transitions, coordinate cross-functional teams, manage operational risks, and ensure technology services are delivered with excellence throughout the lifecycle of client engagements.
Key Responsibilities
Technology Service Management
- Serve as the primary point of contact for infrastructure and technology support across assigned accounts and locations.
- Manage service delivery performance, escalations, incident resolution, and operational governance.
- Ensure compliance with technology, security, business continuity, and operational standards.
- Drive continuous service improvements and operational efficiencies.
Transition & Mobilization Leadership
- Lead technology workstreams during new deal transitions, account ramp-ups, expansions, and ramp-downs.
- Gather and validate client technology requirements.
- Create and manage detailed project plans, trackers, timelines, risks, and dependencies.
- Coordinate implementation activities across infrastructure, network, voice, security, and application support teams.
- Manage technology sign-offs, user acceptance testing (UAT), and readiness reviews.
Stakeholder & Client Management
- Build trusted relationships with client technology teams, business leadership, operations leaders, and internal support organizations.
- Participate in client governance meetings and business reviews.
- Translate business requirements into technical solutions.
- Manage expectations and communicate status, risks, and mitigation plans effectively.
Financial & Commercial Management
- Develop and manage technology budgets, forecasts, and variance reporting.
- Support cost estimation activities for new business opportunities and account changes.
- Identify and implement cost optimization opportunities.
- Track technology-related expenses and recoveries against budget targets.
Risk, Security & Compliance
- Manage technology risks and drive mitigation plans.
- Support audits, security reviews, and compliance activities.
- Ensure business continuity and disaster recovery readiness.
- Coordinate infrastructure changes while minimizing business impact.
Project & Operational Leadership
- Lead virtual teams comprised of infrastructure, networking, voice, security, data center, and application support resources.
- Drive accountability for deliverables, milestones, and service commitments.
- Identify opportunities for innovation and modernization.
- Support strategic initiatives that enhance client and business value.
Success Measures
The successful candidate will:
- Deliver technology projects and transitions on schedule and within budget.
- Maintain strong client and stakeholder satisfaction.
- Drive operational excellence with minimal service disruption.
- Manage risks proactively and ensure compliance with security and governance requirements.
- Identify opportunities to optimize costs and improve service performance.
Why Join Us?
You'll work with a global team of technology and business professionals supporting mission-critical client operations. This role offers opportunities to lead strategic initiatives, influence technology decisions, and contribute directly to business growth and operational success.