| Location | Hopkins, MN |
Hybrid at two Locations: MN-Hopkins Excelsior Blvd and TX-Genpass Irving
Hours: Core working hours from 8 to 5 central
Interview Process: One interview round with manager via Teams for most with and a second interview with another senior leader for the finalists. Primary focus areas are on infrastructure experience, process improvement experience, and looking for high energy people. Don t need to be an engineer but need to really understand infrastructure technologies and interface with people that are engineers.
Position Summary
We are seeking a highly motivated, high-energy contractor to support enterprise infrastructure technical hygiene initiatives through process analysis, process improvement, operational governance, and cross-functional coordination. The successful candidate will work closely with infrastructure engineering, operations, cybersecurity, and technology leadership teams to improve the consistency, effectiveness, and efficiency of technical hygiene programs.
This role combines infrastructure technology knowledge with process improvement expertise to drive sustainable improvements in technology currency, patch management, vulnerability management, lifecycle management, maintenance governance, and operational risk reduction.
Document current-state infrastructure processes, workflows, dependencies, handoffs, controls, and decision points.
Identify process inefficiencies, bottlenecks, duplication, control gaps, and improvement opportunities.
Facilitate workshops and working sessions with technical and non-technical stakeholders.
Develop process maps, standard operating procedures, governance documentation, and implementation recommendations.
Define and track process measures, key performance indicators, and improvement outcomes.
Support initiatives focused on:
Patch and vulnerability management
Technology currency and lifecycle management
Operational governance and maintenance window coordination
Infrastructure standards and configuration compliance
Technology risk reduction
Operational resiliency and recovery processes
Partner with engineering teams to improve consistency, execution, and accountability across infrastructure domains.
Create executive-ready reporting, presentations, and decision materials.
Track workstream progress, risks, dependencies, decisions, and action items.
Support audit, regulatory, risk, and governance activities.
Develop sustainable reporting mechanisms, dashboards, and transition materials.
5+ years of experience in enterprise infrastructure, technology operations, platform engineering, systems administration, cloud operations, or a related technical discipline.
2+ years of experience in process improvement, business analysis, operational excellence, or continuous improvement.
Experience working within a large, complex technology organization.
Strong understanding of multiple infrastructure disciplines, including several of the following:
Windows and Linux platforms
Cloud infrastructure, with Azure preferred
Network technologies
Databases and middleware
Storage, backup, and recovery technologies
Monitoring and observability platforms
Vulnerability and patch management
Infrastructure lifecycle management
Technology operations and service management
Foundational knowledge of process improvement methods such as Lean, Six Sigma, Kaizen, or Continuous Improvement.
Experience developing process documentation, workflow diagrams, and operating procedures.
Ability to analyze data, identify trends, perform root cause analysis, and recommend practical operational improvements.
Strong facilitation, stakeholder management, and change adoption skills.
Exceptional work ethic, personal accountability, and ownership mentality.
High energy and the ability to work with urgency in a fast-paced environment.
Self-starter capable of driving work with minimal supervision.
Strong organizational skills, attention to detail, and reliable follow-through.
Ability to manage multiple priorities while maintaining quality and momentum.
Ability to communicate effectively with engineers, architects, managers, executives, risk partners, and non-technical stakeholders.
Strong written communication, presentation, and documentation skills.
Comfort facilitating discussions, resolving ambiguity, and building alignment across teams.
7+ years supporting enterprise infrastructure environments.
Experience with technical hygiene, vulnerability management, technology currency, infrastructure modernization, or cloud transformation initiatives.
Experience in a highly regulated industry such as financial services.
Experience with ServiceNow, Power BI, Visio, SharePoint, Power Automate, or similar platforms.
Familiarity with technology governance, risk, compliance, change management, and audit processes.
The ideal candidate possesses strong infrastructure technology experience, a foundational understanding of process improvement methods, and a reputation for hard work, accountability, and execution. They are energized by solving operational challenges, partnering with technical teams, and driving practical improvements that strengthen technology health, reduce risk, and increase operational efficiency.