Infrastructure Manager

Infrastructure Manager

Salary

Depends on Qualifications

Location

2700 Town Center Blvd Sugar Land, TX

Job Type

Full-Time

Job Number

2400339

Department

Information Technology

Opening Date

09/15/2026

Closing Date

9/29/2026 5:00 PM Central

• Description
• Benefits

The City of Sugar Land is seeking an experienced Infrastructure Manager.

The Infrastructure Manager leads the City's infrastructure, network, cybersecurity, and data center operations. This is a working manager position that combines staff leadership and service ownership with active technical involvement in architecture, implementation, troubleshooting, incident response, and operational support. The position is accountable for reliable and secure technology services, infrastructure planning and lifecycle management, capital improvement project guidance, project delivery, vendor and contract oversight, budgeting, disaster recovery, backups, policy development, and the development of infrastructure staff. The manager partners with City departments to plan, implement, and sustain cost-effective technology solutions that support public services.

About the City of Sugar Land

The City of Sugar Land serves over 110,000 residents and is known for its high quality of life and commitment to innovation. Our team is driven by service, collaboration, and a shared goal of making our community even better.

At the City of Sugar Land, we're building a high-performing, innovative community where employees are empowered to make an impact. You'll join a collaborative team, enjoy strong benefits from day one, and have real opportunities to grow your career.

We follow our BLAZE values by encouraging bold ideas, fostering a supportive and collaborative team, adapting to change, holding ourselves to high standards, and empowering employees to grow, contribute, and make a meaningful impact.

What We Offer

• A competitive Medical, Dental, and Vision insurance package with coverage starting Day 1
• TMRS pension with 2:1 city match; 457(b) options
• Paid holidays, vacation, and paid parental leave
• Wellness programs, mental health resources, and an EAP
• Grow your career with professional development programs, training opportunities, and career advancement through our Gold Standard People Development Division.

What We Pay

The Infrastructure Manager is an exempt position, and compensation is considered based on experience and qualifications.

What You'll Do as an Infrastructure Manager:

• Select, train, coach, evaluate, and supervise infrastructure employees directly or through subordinate personnel; establish performance standards, priorities, goals, objectives, and schedules.
• Lead daily infrastructure operations and projects across networking, servers, storage, virtualization, cloud-connected services, data centers, backup platforms, and related systems.
• Maintain current, hands-on technical proficiency across the supported environment and personally contribute to complex design, configuration, implementation, troubleshooting, recovery, and incident-response work when operational needs, risk, or project complexity require managerial involvement.
• Review and validate technical designs, configurations, change plans, root-cause analyses, recovery procedures, and implementation results; challenge assumptions and provide technically sound direction to staff and vendors.
• Manage the performance, availability, capacity, resilience, and lifecycle of enterprise infrastructure and network services.
• Coordinate cybersecurity incident response activities involving endpoints and network infrastructure; ensure alerts are triaged, incidents are documented and escalated, and corrective actions are completed in partnership with security, service desk, and business stakeholders.
• Coordinate the planning and completion of major infrastructure, network, cybersecurity, and system implementations; develop project scope, specifications, schedules, risk plans, and budgets.
• Develop, recommend, maintain, and help enforce City policies, standards, and procedures within the position's areas of responsibility, including networking, infrastructure, endpoint security, backups, disaster recovery, acceptable technology configurations, and lifecycle management.
• Required to work as an essential employee before, during and after an emergency or disaster.
• Stay abreast of, and comply with, all City and departmental policies and procedures.
• Perform other duties and responsibilities as assigned by the Director or their designee.

Formal Education:

• Bachelor's degree in computer science, information systems, cybersecurity, business or public administration, or a related field; equivalent relevant education and experience may be considered.

Relevant Experience:

• Five years of progressively responsible, hands-on experience in enterprise infrastructure or network operations, including at least three years leading projects, services, or technical staff.
• Demonstrated recent technical experience designing, implementing, administering, or troubleshooting enterprise networks, systems, backups, disaster recovery, and cybersecurity technologies in a production environment.
• Hands-on or supervisory experience supporting Cisco routing, switching, and related LAN technologies.
• Experience administering or overseeing Cisco XDR and Cisco Secure Endpoint or comparable XDR and endpoint detection and response technologies.
• Experience with incident response, change control, vendor management, budgeting, disaster recovery, and infrastructure lifecycle planning.
• Experience providing technical guidance for construction, facility, transportation, or other capital improvement projects is preferred.
• Experience developing technical policies and standards and mentoring network or systems administration professionals is preferred.
• Municipal or other public-sector experience is preferred.

Training (License and/or Certification):

• Valid Texas driver's license.
• Must be eligible to obtain and maintain Criminal Justice Information Services (CJIS) clearance.
• PMP, ITIL, Cisco, or relevant cybersecurity certification is preferred. Examples include CCNP Enterprise, Cisco CyberOps, CISSP, or equivalent credentials.

The citizens of Sugar Land depend on City employees before, during and after an emergency or disaster to provide or restore essential public services for the health, safety and quality of life for our community. In the event of a wide scale emergency that could impact our community, all employees must be ready to assist in managing the crisis and will be considered essential for the continuity of governmental operations.

Our success is achieved by the courage to do things differently and accept that failure will occur on the path to innovation.

The City of Sugar Land is an equal Opportunity employer.

CITY OF SUGAR LANDs OVERVIEW OF EMPLOYEE BENEFITS

• Texas Municipal Retirement System (TMRS)

Employee contribution: 7%

City matches 2:1 with 5-year vesting

Retirement Eligibility:

1) Age 60 + vested; or

2) 20 years of service, any age

• HOLIDAYS

The City recognizes 10 Holidays per calendar year, which includes one floating Holiday. In lieu of a floating holiday,

firefighters will receive September 11th, Patriot Day, as a fixed holiday.

• VACATION - Other than Public Safety

0 -2nd Year 10 days per year

3 -10 Years 15 days per year

11+ Years 20 days per year

• VACATION - Public Safety

First Year 10 days per year

2-10 Years 15 days per year

11+ Years 20 days per year

• SICK LEAVE - Other than Firefighters

8 hours per month, to a maximum of 1,040 hours

• SICK LEAVE - Shift Firefighters

12 hours per month, to a maximum of 1,456 hours

• SICK LEAVE INCENTIVE PROGRAM

Annual conversion of sick leave to vacation

Sick Days Used from 01/01 to 12/31 Eligible Sick Days for Conversion

1 day or less taken 3 days

Up to 2 ½ days 2 days

More than 2 ½ days and up to 4 days 1 day

More than 4 days 0 day

• LONGEVITY PAY

After one year of employment, employees will receive an annual payment of $4.00 per month of employment with the City for the first 25 years of continuous employment (maximum of $1,200 annually). Qualified employees receive longevity payments each December.

• 125 CAFETERIA PLAN

Premium contributions for the medical and dental plans as well as Flexible Spending Accounts and Dependent Care Flexible Spending Accounts are available to all full-time employees through this arrangement.

• GROUP HEALTH & DENTAL

The City contributes to employee and dependent coverage in the HMO, HDHP and dental plans offered.

Medical HSA KelseyCare Gold KelseyCare Blue Employee Only $101.44 $19.56 $0.00 EE + Spouse $346.60 $144.55 $96.48 EE + Child(ren) $257.51 $106.09 $66.79 EE + Family $454.39 $202.24 $141.00 Dental DPPO DHMO Employee Only $7.35 $3.14 EE + Spouse $18.49 $5.89 EE + Child(ren) $17.90 $8.45 EE + Family $31.41 $10.33 Vision Plan Employee Only $7.35 EE + Spouse $18.49 EE + Child(ren) $17.90 EE + Family $31.41

• VISION CARE PLAN

Employees can voluntarily elect to purchase vision care insurance for themselves and their eligible dependents.

• AFLAC PLANS

Employees can voluntarily elect to purchase through payroll deduction: Accident, Cancer, Critical Illness, and Hospital policies for themselves and their eligible dependents. (Rates are age-banded. Employee must contact representative directly for rates and enrollment.)

• BASIC LIFE and AD&D

The City provides all employees annual salary of life insurance and accidental death & dismemberment (AD&D) coverage of one-time annual salary with a minimum of $50,000.

• LONG TERM DISABILITY

The City provides employees with Long Term Disability in the amount of 60% of your salary (depending on position category) to a maximum of $7,500 per month. Benefits begin after 90 days of disability and may continue to Social Security Normal Retirement Age (SSNRA) if you qualify. LTD is designed to replace a reasonable portion of your income in case of

serious injury or sickness whether on or off the job. Benefits will be offset by any payments from SS, Workers Comp and other income offsets.

• SUPPLEMENTAL LIFE and AD&D

Employees can elect supplemental life insurance and AD&D coverage up to $750,000 for themselves and up to $250,000 for their spouse; as well as $15,000 of life insurance for child(ren).

• SHORT TERM DISABILITY

This optional benefit allows employees to receive 70% of their weekly salary, to a maximum of $1,500 per week (tax free), following either Option A: a 30-calendar day elimination period; or Option B: a 7-calendar (injury) or 14-calendar (illness) elimination period, for a maximum of 90-calendar days from on-set per qualifying incident.

• PRE-PAID LEGAL PLAN

Employees can voluntarily elect to participate in a legal access/assistance plan at a base cost of $7.87 per pay period. Optional plans are also available. (Employee must contact representative directly for rates and enrollment.)

• DEFERRED COMPENSATION

Employees are allowed to contribute to this optional program at a minimum set by the plan administrator and a maximum set annually by the IRS. Currently the City contracts with 2 administrators for this program: Dearborn & Creggs ($50 per month minimum contribution); and ICMA-RC ($1.00 per month min. contribution). The maximum contribution for 2023 is $19,500

and $6,500 for age 50 + catch-up.

• CREDIT UNIONS

Houston Federal Credit Union: (866) OUR-HFCU

Brazos Valley Schools Credit Union: (855) 391-2149

• EMPLOYEE ASSISTANCE

The EAP is designed to provide employees and their dependents with professional, cost-effective assistance in resolving difficult personal problems. Individual, voluntary involvement in the EAP is confidential. The Citys EAP administrator is Alliance Work Partners (AWP) at 1-800-343-3822. Registration code: AWP-COSL-3822

Employer City of Sugar Land

Address 2700 Town Center Blvd., N

Sugar Land, Texas, 77479

Phone (281) 275-2735

Website http://www.sugarlandtx.gov