Job Description/Position Overview The Infrastructure Innovation Lab Engineer will support CIB innovation initiatives by partnering with project teams to evaluate emerging technologies, configure lab environments, troubleshoot technical issues, and support proof-of-concept activities. This role requires strong customer-facing skills, broad infrastructure knowledge, technical curiosity, and the ability to work across on-premises, cloud, endpoint, virtualization, networking, identity, and emerging technology environments.

Job ID: 180896
Position: Infrastructure Innovation Lab Engineer
Pay Range: $55- $58/hour on W2
Location: Charlotte North Carolina (Hybrid)
Duration: Till 11/19/2027, with possible extension.

Overall Need

• The team is seeking an infrastructure-focused technical resource to support CIB innovation efforts.
• This person will add capacity to help lines of business evaluate new technologies, explore innovation opportunities, and develop proofs of concept.

The work will involve multiple projects with varying technical requirements. The ideal candidate should be:

• Passionate about technology and innovation
• Forward-thinking, curious, and self-driven
• Comfortable learning and evaluating emerging technologies
• Able to work across different technologies and business use cases
• A broad technical generalist rather than a narrow specialist
• Innovation Lab Overview
• The Innovation Lab provides an isolated virtual environment where teams can safely evaluate and test technologies without introducing risk to the bank.

Teams use the lab to:

• Explore new products and technologies
• Develop proofs of concept
• Evaluate potential business value
• Determine whether a technology is suitable for future use within the bank
• The focus is on technology evaluation, experimentation, and learning—not traditional production application support.

Preferred Technical Background

• Infrastructure is the core technical focus of this role. Preferred backgrounds include:
• Infrastructure engineering
• Cloud engineering
• Endpoint engineering
• Systems administration
• Lab engineering
• The role is less suited for candidates whose experience is primarily focused on software development, DevOps, SRE, CI/CD pipelines, or application support.
• Broad knowledge in the following areas is highly valuable:
• Infrastructure and cloud platforms
• Operating systems
• Databases
• AI/ML
• Networking
• Identity and access management
• Virtualization
• Emerging technologies
• Candidates do not need to be experts in every area. However, they should understand enough across multiple technical domains to communicate effectively with specialized engineering teams.
• Candidates with deep expertise in one technology may still be strong fits if they demonstrate broad technical curiosity and a genuine passion for learning.
• Because the role supports CIB business lines, the candidate must be able to understand technical needs and translate effectively between business teams, project managers, infrastructure teams, and engineering groups.

Job Description/Position Overview

• The Infrastructure Innovation Lab Engineer will support CIB innovation initiatives by partnering with project teams to evaluate emerging technologies, configure lab environments, troubleshoot technical issues, and support proof-of-concept activities.
• This role requires strong customer-facing skills, broad infrastructure knowledge, technical curiosity, and the ability to work across on-premises, cloud, endpoint, virtualization, networking, identity, and emerging technology environments.
• This position is not primarily focused on software development, application support, CI/CD pipeline management, DevOps engineering, or SRE-focused work.

Key Responsibilities

• Partner with project teams and project managers to translate technology evaluation needs into appropriate lab requirements and service capabilities.
• Provide guidance on lab offerings, supported platforms, technical constraints, and effective use of the lab environment.
• Troubleshoot technical issues affecting project teams, including:
• Operating systems
• Endpoint platforms
• Cloud services
• Connectivity
• Proxy services
• Identity and access
• Compatibility
• Platform integrations

• Administer and support Windows, macOS, Linux, iOS, and Android platforms.
• Support VMware, Hyper-V, Kubernetes, Microsoft Azure, and Google Cloud Platform environments used by lab customers.
• Automate infrastructure provisioning, configuration, and operational tasks using PowerShell, Bash, Terraform, or similar tools when appropriate.
• Create and maintain knowledge articles, technical procedures, operational documentation, and service standards.
• Partner with senior infrastructure engineers on platform enhancements, new offerings, lifecycle activities, and service improvements.
• Support the evaluation, integration, and operational use of new technologies.
• Coordinate with vendors, architects, infrastructure teams, and project teams during technology evaluations and proof-of-concept activities.

Required Qualifications

• 5–7 years of experience in infrastructure engineering, cloud engineering, systems administration, lab engineering, or a related technical discipline.
• Strong customer-facing experience serving as a technical advisor to engineering, architecture, and project teams.
• Experience supporting enterprise environments across on-premises, cloud, SaaS, and end-user computing platforms.
• Hands-on experience supporting Windows, macOS, Linux, iOS, and Android platforms.
• Broad knowledge of virtualization, compute, storage, networking, identity, and security technologies.
• Experience with VMware, Hyper-V, Kubernetes, container-based technologies, Microsoft Azure, and Google Cloud Platform.
• Strong troubleshooting, communication, documentation, problem-solving, organizational, and customer-service skills.
• Self-motivated team player with technical curiosity, adaptability, attention to detail, and a passion for learning emerging technologies.

Preferred Qualifications

• Experience supporting innovation labs, proof-of-concept programs, sandbox environments, or pre-production testing platforms.
• Experience supporting AI/ML platforms, emerging technologies, enterprise SaaS solutions, hybrid environments, or multi-cloud environments.
• Experience with enterprise networking, identity, proxy services, secure connectivity, access management, endpoint management, or infrastructure automation.
• Experience evaluating and integrating new technologies with vendors, architects, infrastructure teams, and project teams.
• Industry certifications related to cloud, infrastructure, virtualization, endpoint management, or security.

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