Infrastructure Engineer (Voice)

Position: Infrastructure Engineer - Trader Voice & Recording
Location: Charlotte, North Carolina
Duration: Contract
Job ID: 179459

Job Overview:
We are seeking an experienced Infrastructure Engineer to join our team on a contingent basis. This role involves supporting and enhancing a regulated voice recording environment, which is critical for capturing and retaining trader and business communications to meet regulatory and compliance requirements. The position will focus on platform maintenance, infrastructure upgrades, vulnerability remediation, and supporting modernization efforts. The ideal candidate will have a strong background in trader voice environments, voice recording platforms, and regulatory compliance technologies.

Responsibilities:

• Perform platform maintenance and lifecycle management.
• Execute infrastructure upgrades and modernization efforts.
• Remediate vulnerabilities and manage patching processes.
• Monitor system health and provide operational support.
• Engage in engineering design and implementation activities.
• Support migrations and strategic platform initiatives.
• Participate in data center closures and platform consolidation efforts.
• Assist in transitioning to newer transcription and voice analytics capabilities.
• Contribute to cloud migration efforts using virtualized infrastructure and OpenShift platforms.

• 2+ years of Technology Infrastructure Engineering and Solutions experience or equivalent through work, consulting, training, military experience, or education.
• 5+ years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC).
• Experience with Proteus, Continuity Replay, or Vodafone recording integrations.
• Proven experience in platform migration or consolidation projects.
• Familiarity with on-premises to cloud migration of infrastructure or application workloads.
• Understanding of build/deploy pipelines, release management, and configuration management tools.
• Strong knowledge of enterprise infrastructure, including networking, compute, storage, and data centers.
• 2+ years of experience with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with lifecycle management, including patching, maintenance, health checks, and decommissioning.
• Understanding of business continuity (BCP) and disaster recovery (DR) solutions.
• 2+ years of information security experience.
• Intermediate Microsoft Office skills.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $41 - $44

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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