Infrastructure Engineer - Network Team

Introduction

The Network Operations (NetOps) team operates, maintains, and troubleshoots the global network infrastructure, connecting datacenters, network hubs, manufacturing plants, offices, hosting services, and cloud environments.

Required Skills & Qualifications

• 5 years of experience in change and incident management, specifically within a NOC environment.
• Deep functional understanding of infrastructure architecture (network, storage, hosting) and Cisco-related routing, switching, and voice/data systems.
• Excellent analytical problem-solving skills, strong multitasking abilities, and exceptional written and oral communication skills.
• Proven track record in global IT delivery, project management, and team building/staff management.
• Prior work experience in the industry.
• Applicants must be able to work directly for Artech on W2.

Preferred Skills & Qualifications

• Experience developing and managing APIs.
• Bachelor's degree in IT or related field.
• Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP).
• CompTIA Security (or equivalent).
• ITIL (or equivalent).

Day-to-Day Responsibilities

• Provide Level 3 incident, change, and configuration management to restore services and maintain network performance.
• Install, configure, upgrade, and troubleshoot Cisco hardware/software.
• Automate manual tasks using scripting and assist engineers with API development and tools integration.
• Document all activities in the ticketing system, manage vendor partners, and communicate progress directly with customers.
• Support and upskill L1 and L2 team members.

For immediate consideration please click APPLY to begin the screening process with Alex.