Highlights
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
Numbers & Facts
| Location | Johnston, IA |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Year Founded | 1990 |
| Website | http://www.sunrisesys.com/ |
Description
Job Title: Infrastructure Engineer/ Computer Support Associate
Job ID:26-04068
Location: Johnston, IA, 50131
Duration: 03 Months of W2 contract (Possibility of extension)
This is likely just a 3-4 month contract, though the manager is trying to get approval for one of the 2 to be extended long term if doing good work.
They are going to be less stringent on technical aspect as there would be quite a bit of manual work needed (bring laptops from one place to another and that sort of thing).
Recent grads looking to gain some experience would be a good target, but we'll consider candidates with more experience as well.
Job ID:26-04068
Location: Johnston, IA, 50131
Duration: 03 Months of W2 contract (Possibility of extension)
This is likely just a 3-4 month contract, though the manager is trying to get approval for one of the 2 to be extended long term if doing good work.
They are going to be less stringent on technical aspect as there would be quite a bit of manual work needed (bring laptops from one place to another and that sort of thing).
Recent grads looking to gain some experience would be a good target, but we'll consider candidates with more experience as well.
- Four Days Plus Onsite
- Specific Position Requirements
- 1st shift (roughly 7:30 - 4; flexible).
- Must be able to lift 25-30 lbs to move equipment around.
Top Must Haves:
- Focus on break fix for hardware/software and ensuring customer satisfaction
- Working and collaborating in a team environment to solve problems and work on projects
- Good communication and ability/desire to learn
Manager is open to recent grads
Education Preferred: no but relevant experience is
Years of Experience Required: 1 year min
40 hours/week. Onsite position
Job Description/Day to Day responsibilities
Computer Support Associate
- Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment.
- Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
TYPICAL EXAMPLES: --management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic documents/records:
TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Contact:
Vinay Kumar: Vinay.c@sunrisesys.com Direct: (732) 837-0448 | URL: Sunrise Systems Inc.
About Company
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.