Infrastructure Engineer

The role requires deep engineering knowledge across voice capture systems including NICE, Verba, Proteus, Continuity Replay, and Vodafone recording components as well as the ability to guide L1 delivery teams and manage engineering work through structured Jira boards. Team Overview This team supports Wells Fargo's regulated voice recording environment, which is responsible for capturing and retaining specific trader and business communications to satisfy regulatory and compliance requirements.

Title: Infrastructure Engineer
Contract Duration: Initial 18-month engagement with the potential for extension or conversion based on business needs and performance.
Location: Preferred location is Charlotte, NC (330 S. Brevard Street).
Work Schedule: Hybrid schedule requiring 3 days per week onsite in Charlotte.

Interview Process:

• One Round Interview - 30-minute Microsoft Teams meeting

Job Description:

• Infrastructure Engineer (Recording Engineering) provides senior level technical expertise and operational leadership across critical Trader Voice Services and regulatory call recording infrastructure.
• The role requires deep engineering knowledge across voice capture systems including NICE, Verba, Proteus, Continuity Replay, and Vodafone recording components as well as the ability to guide L1 delivery teams and manage engineering work through structured Jira boards.
• The engineer will support complex integration across trader voice environments, IP Telephony, Unified Communications (UC), Voice as a Service platforms, MS Teams capture, and video technologies.
• A strong understanding of enterprise software/hardware architecture in regulated financial environments is essential.

Experience:

• 5+ years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC).
• Experience with Proteus, Continuity Replay, or Vodafone recording integrations.
• Prior experience migrating between recording platforms or performing platform consolidation.
• Experience with on prem to cloud migration of infrastructure or application workloads.
• Understanding of build/deploy pipelines, release management, and configuration management tools.
• Strong knowledge of enterprise infrastructure (networking, compute, storage, data centers).
• 2+ years experience with virtualization technologies (Client, Hyper V, etc.)
• Experience with lifecycle management including patching, maintenance, health checks, decommissioning.
• Understanding of business continuity (BCP) and disaster recovery (DR) solutions.
• 2+ years of information security experience.
• Intermediate Microsoft Office skills.

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Team Overview

• This team supports Wells Fargo's regulated voice recording environment, which is responsible for capturing and retaining specific trader and business communications to satisfy regulatory and compliance requirements. The team owns the platforms and infrastructure that facilitate voice recording across several critical technologies.
• The environment currently consists of a mix of cloud-based and on-premises recording solutions, with approximately 4-5 major products supporting the voice recording ecosystem.

Day-to-Day Responsibilities:

• This is an Infrastructure Engineer role focused on both engineering and operational support.
• The engineer will be responsible for:

• Platform maintenance and lifecycle management
• Infrastructure upgrades and modernization efforts
• Vulnerability remediation and patch management
• System health monitoring and operational support
• Engineering design and implementation activities
• Supporting migrations and strategic platform initiatives

• Current Initiatives
• The team is actively involved in several transformation efforts, including:

• Modernization of the trader voice recording environment
• Migration activities related to data center closures
• Platform consolidation efforts as legacy vendors are phased out
• Upgrades to newer transcription and voice analytics capabilities
• Migration of components into Wells Fargo's internal cloud environment utilizing virtualized infrastructure and OpenShift platforms
• One major initiative involves transitioning away from a legacy recording vendor and adopting a dual-vendor strategy utilizing Cloud9 and IPC technologies.

Technical Environment

• The team supports multiple components across the trader voice ecosystem, including:
• Voice recording platforms
• Trader voice infrastructure
• Regulatory recording technologies
• IPC trader communication solutions
• Cloud9 Symphony environment
• Microsoft Teams capture and recording integrations
• Voice archiving and transcription solutions
• Virtualized infrastructure supporting recording platforms
• The team's primary recording platform today is Verba (Verint), making experience with Verba Financial Compliance highly desirable.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.