With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Highlights
In the assigned Job Role of Infrastructure Consultant 1, your Area Of Responsibility will be as below: Resolve Tier 1 incidents and assist in performing root cause analysis and documenting incidents, unresolved issues or security concerns, ensuring resolution using established tools and techniques Participate in discussions with internal teams at onsite and offshore and execute onsite-specific activities as per agreed plan Document methodologies, activities, and techniques to ensure knowledge sharing across teams and projects Assist in preparing environments for deployment, execute deployment plans according to detailed instructions, and support post-deployment testing to validate release success Support scheduled maintenance, emergency fixes, and system enhancements, adhering to defined procedures and best practices Monitor system performance metrics, report deviations, and follow procedures for initial analysis and troubleshooting to ensure optimal system performance. A proactive approach to monitoring and resolving production issues• Ability to develop and enhance sector specific expertise• Commitment to continuous learning, knowledge sharing, and fostering teamdevelopment.
Numbers & Facts
| Location | Salt Lake City, UT |
| Industry | Computer/IT Services |
| Company Size | 10,000 employees or more |
| Website | https://www.infosys.com/careers |
Description
Job Description
In the assigned Job Role of Infrastructure Consultant 1, your Area Of Responsibility will be as below:
Resolve Tier 1 incidents and assist in performing root cause analysis and documenting incidents, unresolved issues or security concerns, ensuring resolution using established tools and techniques Participate in discussions with internal teams at onsite and offshore and execute onsite-specific activities as per agreed plan Document methodologies, activities, and techniques to ensure knowledge sharing across teams and projects Assist in preparing environments for deployment, execute deployment plans according to detailed instructions, and support post-deployment testing to validate release success Support scheduled maintenance, emergency fixes, and system enhancements, adhering to defined procedures and best practices Monitor system performance metrics, report deviations, and follow procedures for initial analysis and troubleshooting to ensure optimal system performance
Your contribution to the team:
- An agile mindset with effective communication and problem-solving skills.• The ability to work on areas related to incident, resolution and change management• Passion for innovating solutions that drive progress and meet future challenges.• A proactive approach to monitoring and resolving production issues• Ability to develop and enhance sector specific expertise• Commitment to continuous learning, knowledge sharing, and fostering teamdevelopment