| Location | Remote-VA, VA (Remote) |
| Position Purpose: Responsible for creating user flows, wireframes, mock-ups, prototypes and optimizing existing user interface designs for applications. Tests for intuitively and experience, develops technical and business requirements related to user experience, and strives to deliver intuitive and user-centered solutions that enhance user satisfaction by improving the usability and accessibility for the end user of applications. Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science). Requires 4 6 years of related experience. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. Technical Skills: One or more of the following skills are desired. Experience with Other: user experience and design tools such as but not limited to Adobe CC, Sketch, and InVision Soft Skills: Intermediate - Seeks to acquire knowledge in area of specialty Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions Intermediate - Ability to work independently Intermediate - Demonstrated analytical skills Intermediate - Demonstrated project management skills Intermediate - Demonstrates a high level of accuracy, even under pressure Intermediate - Demonstrates excellent judgment and decision making skills" "Partners with UX Researchers to perform user experience research, interviews, and usability tests to inform design decisions and define user problems Shapes effective and efficient interaction designs for complex data-intensive domains that reflect the key requirements of end users, while applying consistent design principles to ensure a seamless user experience across applications Creates low to high fidelity wireframes (illustrations) and prototypes which provide visual representation of the products Develops concepts and prototypes to help stakeholders envision proposed user experiences Communicates conceptual ideas, prototypes, and the specifics of user-centered design process to product, engineering, and key stakeholders Collaborates with the broader UX team on the establishment of common design standards and shared UI components for adoption across product lines Works directly with Product Managers UX Researchers and Engineers to outline and define end-user needs and balance execution of desired business product requirements Partners with business and IT stakeholders to plan, research, and facilitate UX processes, including design thinking / human centered design activities for service and products across digital and non-digital touchpoints Work closely with stakeholder teams during design and development phases to ensure project UI goals and deadlines are met Works cross-functionally with other designers to ensure quality and consistency of work Maintains consistency in visual elements or UI behavior across products Performs other duties as assigned Complies with all policies and standards | ||||
| Story Behind the Need | ||||
| We are the content design team within a larger user experience & product design organization. We are responsible for crafting the written copy for web & mobile sites and applications, used by members, providers, and partners. We are a very diverse & collaborative team that encourages creativity and accessibility in everything we produce. This is not part of a larger initiative. This is for a Senior Content Designer, title does not exist in workday or Beeline so senior UX title selected. As a Senior Content Designer, you will lead the development and execution of content strategy, delivering high-impact content. You ll collaborate with cross-functional partners like designers, researchers, product managers, engineers, and other stakeholders to define technical and business requirements, design engaging experiences, and ensure quality control. By leveraging GenAI technology and innovative approaches, you'll create and enhance customer experiences across web, mobile, and chat platforms for high-visibility initiatives. | |||
| Typical Day in the Role | ||||
| Content designers will work with stakeholders, product designers, and user researchers to create the best experience possible for our users through general site copy, navigation terms, explanatory instructions, and calls to action. We are responsible for representing Centene s established brand, voice, and tone guidelines as well as ensuring we meet readability & accessibility regulations at the state level. We work alongside designers in visual wireframes and mockups to represent the content for a page. We also create separate copy documents that include reading grade level assessments for market & state review as needed. Our team is also responsible for creating and updating our writing style guide as an extension of Centene s brand guidelines.
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| Candidate Requirements | ||||
| Education/Certification | Required: Bachelor s degree in writing or related field | Preferred: | ||
| Years of experience required: 4-6 years relevant experience Disqualifiers: Additional qualities to look for: Experience with user experience and design tools such as, but not limited to: Figma, Miro, Adobe (AEM), or Writer. portfolios/work samples included in submittal if possible | ||||
| 1 | Experience writing marketing & explanatory copy for web sites and mobile applications | ||
| 2 | Experience writing with specific brand, style, voice, and tone guidelines | |||
| 3 | Experience writing for accessibility and meeting grade level requirements | |||