Information Technology_USA - USA_Analyst

Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification. •8+ years of experience delivering enterprise IT or software solutions, including at least 5 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.

Request ID:97974-1
Title:Lead Business Analyst
Location:Philadelphia, PA / Mount Laurel, NJ. - ONSITE
Duration: 6 Months
Salary Range:$50 - $53 an hour on W2 or C2C

Role Descriptions:

Lead Business Analyst (CSDM/CMDB) – Lead
Job Description:
Leads requirement gathering, stakeholder engagement, process design, and CSDM/CMDB strategy initiatives while ensuring alignment between business objectives and ServiceNow platform capabilities.
Required Skills:
•Deep expertise in CSDM and CMDB governance
•Business process transformation
•Strong communication skills and track record of partnership across organizations
•Track record of managing multiple priorities and competing demands
•Enterprise stakeholder management
•Requirements prioritization and solution design
•ITIL framework knowledge
•Risk and dependency management
•Leadership and mentoring
•Executive-level communication and reporting
Experience:
•Bachelor’s degree in computer science, engineering, information systems, or a related technical field; master’s degree preferred.
•8+ years of experience delivering enterprise IT or software solutions, including at least 5 years of hands-on ServiceNow related process in complex, multi-system environments, ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.)
•Elicit and support development of business requirements, process design and work instructions for hardware and software assets.
•Experience in documenting information related to IT Asset Management standards and stored on SharePoint sites and as articles on the company’s ServiceNow knowledge base
•Capabilities, configurations, and best practices related to IT Asset Management within ServiceNow
•Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements
•Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification.
•Experience defining and documenting governance processes and procedures and ensuring that the processes are followed
•Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy
•Experience working with CI Data Owners to define, document, and implement CI Data audits

Custom Fields:
Name: Work Location CDF
Value: ~Wilmington, DE~

Name: Parent
Value: IS-CMI-4-Americas-Parent

Name: Work Assignment Location
Value: Onsite

Name: Assets
Value: None

Name: Child
Value: IS-CMI-4.2-Americas Telecom

Name: Requisition ID
Value: 10858794

Name: Business Vertical
Value: CL-CMI

Name: Type of Asset
Value: None