We are seeking a highly skilled Information Technology Analyst with a focus on Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles. This is an onsite role based in Wilmington, MA, for a duration of 6 months.
Required Skills & Qualifications
- 8 years of overall IT experience.
- 4 years in Service Delivery Management, Security Operations, Data Protection, or Cybersecurity delivery roles.
- Experience managing managed services or AMS engagements in enterprise environments.
- Experience supporting global customers with multi-cloud environments.
- Strong understanding of Client Purview, including DLP, Information Protection, Insider Risk Management, eDiscovery, Sensitivity Labels, and Retention Policies.
- Good knowledge of Netskope CASB, SWG, NPA, and Zero Trust security concepts.
- Familiarity with Wiz Cloud Security Platform for cloud data protection and risk management.
- Understanding of AWS, Azure, and Client 365 security and compliance services.
- Knowledge of data governance, data classification, data lifecycle management, and regulatory compliance requirements.
- Experience managing security operations, incident management, risk mitigation, and compliance reporting.
- Working knowledge of ITIL Service Management processes.
- Experience leading teams of 8-15 security, DLP, or data protection professionals.
- Strong stakeholder management and executive communication skills.
- Experience managing SLAs, KPIs, service reviews, and operational governance.
- Proven ability to manage customer escalations and drive issue resolution.
- Experience in resource planning, capacity management, and workforce optimization.
- Strong reporting, presentation, and dashboard preparation skills for leadership audiences.
- Bachelor's degree in Engineering, Computer Science, or related discipline.
- Prior work experience at client or in client's Industry.
Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Experience with Client Data Loss Prevention.
Day-to-Day Responsibilities
- Manage and oversee IT service delivery and security operations.
- Collaborate with global teams to support multi-cloud environments.
- Lead a team of security, DLP, or data protection professionals.
Company Benefits & Culture
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Inclusive and dynamic work environment.
For immediate consideration please click APPLY to begin the screening process with Alex.