Information Technology/Trainer

Summary:

• Work Mode: Hybrid
• Location: Multiple sites including 2001 The Embarcadero, Parnassus, Mission Bay, Laurel Heights, Oakland/Emeryville, Mt. Zion, Stanyan, Hyde, and other community partners
• Shift times may vary; some evenings and weekends may be required

Responsibilities:

• Troubleshoot training issues and distinguish between build and training issues
• Work with challenging and resistant end users
• Identify system issues and document them for build analysts
• Research issues that cross multiple applications and operational departments, such as billing workflows

Requirements:

• Minimum 3 years of relevant experience
• Bachelor's degree in healthcare information technology, computer science, or related area, or equivalent combination of experience and training
• Epic certification in Cupid
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty areas
• Strong problem-resolution skills with the ability to quickly diagnose problems and develop, test, and implement effective solutions
• Strong interpersonal skills to effectively train, support, and collaborate with users of clinical information systems
• Detail-oriented with proven organizational skills and the ability to manage time and prioritize tasks
• Strong written and verbal communication skills to convey technical information clearly
• Strong analytical skills and knowledge in documentation and reporting
• Ability to work with senior staff and managers, serving as a technical resource and providing advice on issues of functionality, efficiency, cost-effectiveness, policy, and performance

Preferred Skills:

• Ability to solve complex problems involving multiple applications and operational departments
• Experience in researching and documenting system issues for further analysis