Information Technology Technician I - Help Desk (Temporary)

Information Technology Technician I - Help Desk (Temporary)

Salary

$20.55 Hourly

Location

(FLC) 10 College Pkwy, Folsom, CA 95630

Job Type

Temporary

Job Number

REQ01973

College

Folsom Lake College

Department

Folsom Lake College

Opening Date

09/29/2026

Closing Date

10/14/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

N/A

Beginning (on or about)

11/02/2026

Ending Date

06/30/2027

Hours per Week

To be determined.

Additional Salary Information

Not Applicable

Campus Website

https://flc.losrios.edu/about-us/our-values

Work Schedule

To be determined. NOTE: Short-term temporary employees shall not be employed for more than 135 days, or 960 hours, whichever is reached first, in any fiscal year.

• Description
• Benefits
• Questions

Position Summary

This is an experienced technician. Under some supervision, incumbents perform a variety of Help Desk duties.

For a detailed job description for this temporary posting click here.

Typical Duties

Processes work requests from campuses and/or District Office; clarifies requests if needed and assigns Information Services Work Requests to appropriate person. Creates and distributes reports related to work requests and technicians schedules. Issues routine recurring work orders and special work orders as needed. Follows up with customers, answers questions, provides status updates, and makes referrals to assigned IT personnel for answers to technical questions. Monitors work in progress and records or inputs work resolution by outside vendors and non-Los Rios technicians. Assists technicians by providing information, clarification, or referrals as needed. Assigns phone numbers District-wide and maintains the database for Los Rios phone numbers and produces reports from this database. Maintains ERM (enterprise resource management system - PeopleSoft) operations documentation on-line for District-wide access. Maintains and issues telecom equipment; issues phones from inventory to technicians; and tracks and maintains phone inventory. Performs related duties as required.

Minimum Qualifications

EXPERIENCE/EDUCATION: An Associate degree in computer sciences or closely related field (or completion of an equivalent certificate program) and one years experience directly related to job duties; OR, two years experience directly related to job duties; OR, a combination of training and/or experience totaling four years that is likely to have provided the required level of knowledge and abilities.

Have an equity-minded focus, responsiveness, and sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, including those with physical or learning disabilities as it relates to differences in learning styles; and successfully foster and support an inclusive educational and employment environment.

(Experience Requirement: One year of experience is equal to 12 months of experience at 40 hours per week. Applicable part-time experience will be converted to the full-time equivalent for purposes of meeting the experience requirement. Education Requirement: One year of education is equal to 30 semester units.)

Education must be from an accredited institution.

Application Instructions

Before You Apply:

Follow the steps below to ensure your application is complete and ready for review. Applicants not following the guidelines below may be disqualified. Do not submit additional materials not requested or you may be disqualified.

Required Application Documents:

Applicants must submit the following

• Los Rios Community College District Application

Additional Instructions:

• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
• Only information listed on the application and transcripts (if requested) will be used to verify Minimum Qualifications.
• Applications stating see other documents e.g. "see resume" or "see transcripts" will be disqualified.
• Applications missing any required documentation will be disqualified.

Temporary employees earn 1 hour of sick leave for every 30 hours they work.

Click Here for the Temporary Employment Benefits Guide.

01

Please indicate how you meet the qualifications for the Information Technology Technician I (Temporary) position by selecting the option that best describes your qualifications. NOTE: Education Requirement - One year of education is equal to 30 semester units (45 quarter units). Education must be from an accredited institution. Education used to meet the minimum qualifications must be clearly stated in the application. If using completion of quarter/semester units to meet minimum qualifications, it must be clearly stated in in the Educational section of the application. Missing documentation may result in education not being counted.

• I have an Associate degree in computer sciences (or closely related field), or an equivalent certificate, AND two (1) year of experience directly related to job duties.
• I have two (2) year experience directly related to job duties.
• I have a combination of training and/or experience totaling four (4) years that is likely to have provided the required knowledge and abilities.
• I do not meet the minimum qualifications listed above.

Required Question

Employer Los Rios Community College District (CA)

Address 1919 Spanos Ct

Sacramento, California, 95825

Phone (916) 568-3020

Website https://losrios.edu/