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Information Technology - Systems Support
- Location: Orlando, Florida 32825
- Work model: Remote
- Posted August 14, 2026
- Job ID: JPC - 207869
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Job Description
[About the Role]
Join our dynamic IT team in Orlando, FL as a Systems Support Specialist, where your expertise will keep mission-critical processes running smoothly. In this pivotal position, you'll play a key role in supporting and maintaining Autotime systems, resolving high-priority issues, and ensuring seamless business operations. This is an excellent opportunity to leverage your extensive experience, grow your technical skills, and become an indispensable part of a collaborative, fast-paced environment.
[Responsibilities]
- Quickly receive, manage, and resolve support tickets in Autotime to minimize business disruption.
- Route tickets to the appropriate development teams for resolution and track ticket progress.
- Deploy solutions, such as re-running failed batch jobs, to restore system functionality.
- Participate in an on-call rotation to support business-critical incidents after hours and on weekends.
- Undergo comprehensive training to master key systems and processes before transitioning to independent, on-call support.
- Collaborate with IT and development teams to streamline ticket resolution and enhance system reliability.
[Required Skills and Experience]
- Minimum 15 years of hands-on experience in systems support within enterprise IT environments.
- Proven expertise in Autotime, SQL, and Control-M.
- Strong troubleshooting skills and a proactive approach to issue resolution.
- Flexibility to participate in an evolving on-call rotation and respond to urgent situations as needed.
- Excellent communication and organizational skills.
[Preferred Skills]
- Demonstrated ability to optimize ticketing processes and reduce mean time to resolution.
- Experience supporting payroll or workforce management systems.
- Familiarity with ITIL service management principles.
[Benefits]
- Comprehensive training program for rapid onboarding.
- Opportunities for career growth and advancement within a large, technology-driven organization.
- Flexible work schedule with planned on-call rotation, ensuring work-life balance.
- Collaborative team culture and supportive management.
- Competitive compensation package.
[How to Apply]
If you're ready to take the next step in your IT career and make a tangible impact, please submit your resume and a brief cover letter outlining your experience with Autotime, SQL, and Control-M via our online application portal.
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Job details
Job ID JPC - 207869
Location Orlando, Florida, United States
Work Model Remote
Experience 15 years
Industry Defense - Aerospace
Pay Rate $52 (Hourly)
Posted August 14, 2026
Skills systems support
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