Information Technology Student Assistant - IWS

Posting Details

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Posting Details

Position Type IWS Budget Office Job Title Information Technology Student Assistant - IWS Posting Number Grade/Level Level 5 - Distinctive Student Assistant Hourly Rate for Job Posting 10.00 Anticipated Employment Start Date for Position Posting Category Student - Institutional

Position details

Job Summary

The Information Technology Student Assistant works within Information Technology Customer Services (ITCS). The Information Technology Student Assistant is responsible for providing customer-facing support for microcomputers, classroom technologies, telephony, technology accounts, and related technologies for students, faculty, and staff on the main campus and the regional campus centers. This role works in a team environment with administrators, faculty, staff, and students in a daily problem-solving manner to implement solutions for addressing a wide variety of technology-related needs.

Essential Duties and Responsibilities

• Responds to customer support needs through our Service Desk (phone support), Service Center (face-to-face), and through our Field Services (online and face-to-face) teams.
• Assists in installing and maintaining microcomputers and related technology equipment in the office, lab, and classroom environments of the main campus and regional campus centers.
• Assists in installing and supporting Windows operating systems and applications software in a desktop computing environment.
• Assists in installing and supporting macOS operating systems and application software in a desktop computing environment.
• Assists with implementing solutions to address technology-related problems with client voice and data communications, wiring, microcomputer hardware, and enterprise applications.
• Maintains ticketing records for all incident and service requests.
• Participates in both off-site and on-site cross-training with other team members on service and support skills to ensure continued skills development.
• Assists with the installation of technology resources for special events.
• Assists in technology-related projects as assigned.

Other Duties and Responsibilities

• Maintains appropriate tools inventories and workspace to ensure effective operations.
• Performs other job-related duties as assigned.

Minimum Requirements

• Must be a current MSU student.
• Must maintain satisfactory academic progress.
• Must have excellent customer service skills.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with Service Desk and Service Center operations.

Additional Desirable Qualifications

• Experience with PC hardware support
• Experience with IP Telephony and associated systems.

Physical Requirements Working Conditions Special Information/Instructions to Applicants

Applicant Documents

Required Documents

Optional Documents

• Resume
• Letter of Application (Cover Letter)
• Transcripts (Unofficial)
• Letter of Reference #1
• Letter of Reference #2
• Additional Support Document #1
• Additional Support Document #2
• Additional Support Document #3