Information Technology Specialist

The City of Wyoming is seeking a motivated Information Technology Specialist to join the IT Department, with a primary focus on supporting our Public Safety operations. In this role you will have the opportunity to make a real impact by strengthening our Service Desk capabilities, solving problems, and ensuring Police, Fire, and other Public Safety staff have the tools and systems they need to protect and serve our community.

Our IT Department supports the full range of municipal services-from Public Safety and Public Works to Parks & Recreation, Finance, and Community & Economic Development and more. When technology runs smoothly, our community benefits from our work!

About the Role

As an Information Technology Specialist, you will support city systems, assist staff with hardware and software needs, and ensure a seamless end-user experience, with an emphasis on the departments and systems that keep our community safe. Over time, you will build an in-depth understanding of the technology used by our Police, Fire, and Court departments. You will be the key point of contact for troubleshooting, resolving technical issues, and coordinating with IT staff and vendors to provide effective solutions. You will also help these departments adopt new technology and work more efficiently.

Responsibilities include:

• Delivering in-person, over-the-phone, and remote technical support
• Managing help desk tickets, diagnosing and resolving hardware and software issues
• Installing, upgrading, and configuring hardware and software on desktops, laptops, mobile devices, and in-vehicle technology
• Maintaining documentation and standard operating procedures
• Participating in an after-hours on-call rotation
• Following up with users to ensure satisfaction
• Other duties and/or projects assigned

Preferred Skills & Experience

We welcome candidates with a range of skills and backgrounds. The following are especially valued:

• Strong computer literacy and troubleshooting ability
• Experience with application installation and support
• Analytical and problem-solving skills
• Knowledge of ITIL/ITSM frameworks
• Excellent communication and interpersonal skills
• Experience supporting Public Safety technologies, such as in-vehicle/mobile systems is a plus

Preferred Certifications

• Candidates holding one or more certifications are preferred, such as:
• CompTIA ITF+, A+, Network+, Project+
• Microsoft 365 Modern Desktop Administrator
• Microsoft 365 Teams Support Engineer
• Microsoft 365 Fundamentals
• Microsoft Teams Administrator Associate

What We Offer

In addition to exciting, meaningful work in public service, we provide a comprehensive benefits package, including:

• Four-day workweek (Monday-Thursday), 38 hours per week (full-time)
• Employer commitment to education, training, and development
• Paid leave time, including holidays, sick, vacation, and personal days.
• 12% employer-paid retirement package which includes a defined contribution and post-employment health plan.
• Comprehensive health insurance with no deductible
• Employer paid dental, vision, and life insurance
• Free access to an employee assistance program

Join Us!

We'd love to hear from you if you are passionate about technology and helping others, consider joining us! Apply your skills in a dynamic, supportive, and community-focused environment!

The Information Technology Specialist I wage range is $29.37 - $36.25 per hour. The Information Technology Specialist II wage range is $31.96 - $39.16 per hour. Placement into the I or II level and associated wages are dependent on qualifications and experience. Employees are eligible for a pay increase following the end of the probationary period.

Job Descriptions

Information Technology Specialist I

Information Technology Specialist II

For accommodations during the application process, please contact Human Resources at hr_fax@wyomingmi.gov.