Information Technology Specialist Level Two
Location: Arlington, VA 22204
Work Mode: Hybrid 20% onsite presence required
Candidate Location: VA or nearby states; must be available onsite 2 3 days/month
Clearance: Active Secret Clearance
Job Description
We are seeking an experienced Information Technology Specialist Level Two to provide Tier 2 technical support for end-user systems, applications, hardware, and network connectivity in a secure Federal environment.
Responsibilities
- Provide Tier 2 desk-side and remote IT support.
- Troubleshoot Windows OS, Active Directory, AVD, SCCM, BitLocker, and Intune issues.
- Perform software installation, hardware troubleshooting, imaging, patching, and configuration.
- Manage user accounts, permissions, and Group Policy in Microsoft 365 and Active Directory.
- Troubleshoot laptops, desktops, peripherals, thin clients, and network connectivity.
- Document incidents, resolutions, and activities in ServiceNow.
- Maintain IT asset inventory and assist with procurement tracking.
- Escalate complex issues to Tier 3 and infrastructure teams.
- Ensure compliance with Federal/DoD IT security policies.
- Handle sensitive/classified information appropriately.
Qualifications
- Associate's degree in IT, Computer Science, or related field and/or 3+ years of IT support experience.
- Government/Federal IT support experience preferred.
- Strong experience with:
- Windows 10/11
- Active Directory
- SCCM
- Microsoft Intune
- Microsoft 365
- ServiceNow
- SharePoint
- Experience supporting hardware, peripherals, and network connectivity.
- Active Secret Clearance required to start.
- CompTIA Security+ and/or Microsoft Endpoint Administrator certification preferred.