INFORMATION TECHNOLOGY SPECIALIST I (SR-20) [2 vacancies]

INFORMATION TECHNOLOGY SPECIALIST I (SR-20) [2 vacancies]

Salary

$5,107.00 Monthly

Location

Oahu, HI

Job Type

Full-Time Permanent

Job Number

061267

Department

Various Departments

Opening Date

09/20/2026

Closing Date

9/26/2026 11:59 PM Hawaii

Max Number of Applicants

50

• Description
• Benefits
• Questions

Position Information

THIS JOB POSTING WILL CLOSE ONCE 50 APPLICATIONS ARE RECEIVED OR ON SEPTEMBER 26, 2026, 11:59 P.M., HAWAII STANDARD TIME (HST), WHICHEVER IS SOONER.

"Transforming Technology, One Solution at a Time."

The Department of Information Technology (DIT) is seeking to fill a vacant Information Technology (IT) Specialist I position in Honolulu. Under the supervision of a Data Processing Program Manager or Senior Systems Analyst, this position provides greater IT support for a large agency or cluster of smaller agencies.

What You Will Do

• Gather and analyze general information concerning requirements contained in system application plans; plan and conduct system surveys of departmental functions to determine the feasibility of applying automation methodologies.
• Conduct studies to obtain factual, historical, and statistical data relating to work flow, work measurement, time distribution, organizational and functional relationships and other types of data needed by an agency to carry out its functions.
• Initiate formal documentations to effect changes in systems, network, cabling, electrical, security, and equipment configuration.
• Provide analysis and programming support; conduct tests and end-user training.
• Perform other related duties as assigned.

The Honolulu Board of Water Supply (BWS) is also looking to fill a vacant IT Specialist I position in Honolulu. Under the supervision of a Senior Systems Analyst, this position assists with the analysis, design, development, implementation, maintenance, and support of BWS enterprise systems.

What You Will Do

• Troubleshoot and resolve first level issues/defects and provide support services to users.
• Analyze report requirements, develop database query scripts, test data for test scripts, and process data to produce comprehensive and accurate results.
• Document and update business process and procedures and prepare training materials.
• Assist with developing software modules, extensions, and enhancements; develop end-user documentation and materials.
• Perform other related duties as assigned.

Career Progression

• An IT Specialist I may progress upward to the IT Specialist III level.
• Opportunity to progress up the career ladder and/or qualify for other higher-level positions will depend on satisfactory work experience and demonstration of applicable knowledge and skills.
• Opportunity to compete for promotion to supervisory levels is also available.

Class TitleSalary RangeCurrent PayIT Specialist ISR-20$4,961IT Specialist IISR-22$5,369IT Specialist IIISR-24$6,043IT Specialist IV (supervisory)SR-26$6,535IT Specialist V (supervisory)SR-28$7,351

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://www.honolulu.gov/dhr/benefits/.

Apply today and take the first step toward a lasting career!

Additional Job Information

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e-mail account;
• verify your e-mail address is entered correctly on your GovernmentJobs account;
• are subscribed to email notices;
• check your spam folders; and
• add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

EDUCATION REQUIREMENT:

Equivalent to graduation from an accredited college or university with major work in computer science, public or business administration, accounting, mathematics or a related field.

Substitution: Work experience may be substituted for the Bachelors degree on a year-for-year basis. Such experience must have provided the knowledge, skills, and analytical ability normally gained from attainment of a Bachelor's degree.

For example:

1. Four (4) years of professional work experience, in any occupation, may substitute for a general bachelors degree.

2. Four (4) years of general work experience (does not need to be professional level experience) in computer science, information technology, management information systems (MIS), or similar area may substitute for a general bachelors degree.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

EXPERIENCE REQUIREMENT:

One (1) year of experience in the analysis of operating practices, methods and procedures, some of which shall have involved the conduct of feasibility studies and the analysis and design of information technology systems for the processing of data.

Applicable Skills Needed

Knowledge of:

• the principles and practices of public administration, organization, and management
• data processing systems analysis, design, and development
• the operation, characteristics, and capabilities of various types of information technology equipment
• research and statistical methods and techniques

Ability to:

• gather, analyze, correlate and evaluate facts, and make sound judgments
• determine feasibility of converting various manual work processes to automated technologies
• review organizational structures, work flow, and operating procedures and processes and integrate findings for IT processing purposes
• prepare clear and concise reports and guidelines
• work cooperatively with others

Substitution:

• A Bachelors degree in Information and Computer Science (ICS), Management Information Systems (MIS), or a Computer Science/Information Technology related field from an accredited four-year college or university may be substituted for six months of experience in the analysis of operating practices, methods, and procedures.

• A Masters degree in Information and Computer Science (ICS), Management Information Systems (MIS), or a Computer Science/Information Technology related field from an accredited four-year college or university may be substituted for one year of experience in the analysis of operating practices, methods, and procedures.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Examination Process

If you qualify for the position, your name will be eligible for consideration for the current vacancy/vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or you receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.

What are the benefits of being a City Employee?

• • Vacation: Employees may earn up to 21 days per year.
• • Sick Leave: Employees may earn up to 21 days per year.
• • Holidays: 13 days a year; 14 days during election years.
• • Training and Development: Computer, career, and personal enhancement courses are offered; curriculum designed for employee, supervisory, and management development.
• • Medical, Dental, Prescription Drug, and Vision Care: Various health insurance plans are available. Premiums are subsidized by the City and deductible from pre-tax income for participants of the Premium Conversion Plan (PCP).
• • Group Life Insurance: No cost for eligible employees.
• • Deferred Compensation Plan: Invest in your future...choose to defer part of your pre-tax income for retirement.
• • Retirement Plan: The Employees Retirement System (ERS) of the State of Hawaii administers retirement benefits for State and County employees. Employee contribution required.
• • Commuter Choice Pre-Tax Benefits: Employees may designate certain transportation expenses (TheBus, LOTMA, Vanpool Hawaii, etc.) as a pre-tax item
• • Parking: Some job locations offer parking on-site; others may have access to parking at low monthly rates.
• • Direct Deposit: Direct deposit of paychecks to a designated financial institution is available.
• • Employee Assistance Program (EAP): Confidential, professional counseling and resource referral.
• • Public Service Loan Forgiveness (PSLF) Program: A federal program forgiving the balance of federal student loans for individuals working in public service. For program requirements and additional information, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

To view additional information, please visit our Benefits of City Employment page.

• All benefits as stated above, are subject to eligibility requirements and to legislative and/or negotiated changes. Individuals are responsible for any related fees or charges that may apply.

01

APPLICATION GUIDELINES & INSTRUCTIONS

When applying for this position, please thoroughly complete the Education, Work Experience, and Supplemental Question sections of your application. The information provided in these sections, particularly the job-specific Supplemental Questions, will be used to determine whether you meet the qualification requirements for the job and your final score. Failure to provide detailed and complete information or submit any required documentation may result in your application being rejected or you receiving a lower score.

Please do not submit resumes in place of completing any of these sections.

List each work experience separately, do not combine jobs. For example, if youve held more than one position or job level(s) for the same employer, they should be listed and described separately so that the resulting changes in your duties and responsibilities are accurately reflected. If any part of your experience is unclear, you may be asked to provide a copy of your official job/position description (PD).

In general (unless otherwise specified on the job posting), the following criteria is utilized for evaluation of the Minimum Qualification Requirements:

• Substitute, temporary assignment, internship or volunteer experience requires an official letter of verification from your supervisor and/or Human Resources department. The letter should include the job title, employment dates, number of hours worked, a description of the duties performed, and a contact name and phone number.

• Concurrent or overlapping experiences and/or education will NOT be double credited.

• Professional experience refers to work that generally involves independent critical thinking, solving complex, non-routine problems, preparing reports, and interpreting and applying technical information.

• Most work experience as an intern will NOT be creditable as equivalent to professional experience.

• Calculation of experience will be based upon a full-time, 40-hour work week. Part-time experience will be pro-rated. Hours worked in excess of 40 hours/week will not be extra credited.

• Example: Twelve months of experience at 20 hours/week will be pro-rated to six months of experience.

• Example: Twelve months of experience at 60 hours/week will be credited as one year of experience, NOT one and a half years.

• All requirements for the position must be met at the time of application or by the closing date of the recruitment.

Possession of the required amount of experience will not in and of itself be accepted as proof of qualification for the position. The overall experience must be of such scope and responsibility as to conclusively demonstrate that you have the ability to perform the duties of the position.

Any information you submit is subject to verification. Supporting documents must be either electronically attached to your application or submitted to our office at: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Documents should be identified by job title and recruitment number.

If you previously submitted education documents (e.g., transcripts, diploma, etc.) to our office, for most cases you are not required to resubmit them. Supporting documents with an expiration period (e.g., drivers license, Department of Transportation medical certificate, etc.) will need to be submitted with each application to verify possession of a current license or certificate at the time specified on the job posting.

• I certify that I have read and understand the above statements.

02

SUBSTITUTION

1) A Bachelors degree in Information and Computer Science (ICS), Management Information Systems (MIS), or a Computer Science/Information Technology related field from an accredited four year college or university may be substituted for six months of experience in the analysis of operating practices, methods, and procedures.2) A Masters degree in Information and Computer Science (ICS), Management Information Systems (MIS), or a Computer Science/Information Technology related field from an accredited four year college or university may be substituted for one year of experience in the analysis of operating practices, methods, and procedures.

Education Verification: Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Do you have any of the above mentioned degrees?

• Yes, I have a Bachelors degree in Information and Computer Science (ICS), Management Information Systems (MIS), or a Computer Science/Information Technology related field.
• Yes, I have a Masters degree in Information and Computer Science (ICS), Management Information Systems (MIS), or a Computer Science/Information Technology related field.
• No, I do NOT have any of the above mentioned degrees.

03

IT EXPERIENCE

Describe your professional IT work experience.

Indicate which position listed in the Work Experience section of your application where you had experience in analyzing operating practices, methods and procedures and provide the following information:

a) a brief description of your projects/assignments;b) your role and level of responsibility (i.e., trainee/helper, independent journey-level worker, project supervisor);c) your specific duties and responsibilities;d) the data and/or manual operating processes you analyzed; ande) the duration of the project/assignment.Also include any feasibility studies you conducted, and the IT systems you analyzed and designed for the processing of data.

If you are using an applicable Masters degree to substitute for this experience, please answer "N/A".

Required Question

Employer City and County of Honolulu

Address 650 South King Street, 10th Floor

Honolulu, Hawaii, 96813

Phone (808) 768-8536

Website https://www.honolulu.gov/dhr/