Information Technology Specialist I, Grade 20

Information Technology Specialist I, Grade 20

Salary

$69,601.00 - $110,382.00 Annually

Location

2425 Reedie Dr Wheaton MD 20902 USA

Job Type

Permanent

Job Number

2026-00630

Department

Department of Recreation

Division

REC 72 Information Technology

Opening Date

10/16/2026

Closing Date

10/23/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

############################################################################################# THIS IS AN INTERNAL "ONLY" JOB POSTING, AVAILABLE TO CURRENT##Montgomery County GOVERNMENT EMPLOYEES ONLY. # ############################################################################################*

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $69,601 - $105,355, based on the candidate's qualifications and experience.

WHO WE ARE

Montgomery County Department of Recreation is a nationally recognized and award-winning agency with a mission to provide high quality, diverse, and accessible community-based programs, activities, and services that serve the recreation and leisure needs of the Montgomery County community. The department manages 39 facilities including recreation centers, senior centers, and indoor and outdoor aquatic facilities and provides thousands of programs such as out-of-school activities, aquatics, classes, youth and adult sports programs and leagues, senior programs, and therapeutic recreation.

WHO WE ARE LOOKING FOR

Montgomery County Recreation is seeking a motivated, knowledgeable, and service-oriented IT professional to join its Information Technology team as an Information Technology Specialist I.

This position plays an essential role in supporting the Department's daily technology operations across 39 recreation facilities. The successful candidate will configure, maintain, and troubleshoot desktops, laptops, printers, tablets, smartphones, and other endpoint devices while providing remote and on-site Tier 2 and higher-level technical support.

The IT Specialist I will assess technology needs, research and implement effective solutions, support hardware and software applications, maintain IT inventory, manage user accounts and security groups, and help ensure that equipment and applications are secure, reliable, and ready for use. This role requires strong technical and problem-solving skills, attention to detail, adaptability, and a commitment to delivering responsive, customer-focused service.

If you enjoy solving technical challenges, supporting diverse users, and helping technology work seamlessly in a dynamic, community-focused environment, we encourage you to apply.

What Youll Be Doing

Key responsibilities include:

Technical Support and Systems Administration

• Configure, install, maintain, and troubleshoot hardware, software, and endpoint devices, including desktops, laptops, printers, tablets, and smartphones.
• Provide remote and on-site Tier 2 and higher-level technical support to resolve hardware, software, application, and connectivity issues.
• Support departmental applications, user accounts, security groups, servers, networks, local area networks (LANs), wide area networks (WANs), and telecommunications systems.
• Research, test, implement, and administer new and emerging technologies to improve operational efficiency and meet departmental needs.
• Apply established IT security practices to protect information systems, network services, devices, and user access.
• Assist with developing, documenting, and maintaining system backup and recovery procedures.
• Document computer applications, system requirements, updates, modifications, configurations, and software releases.
• Help ensure technology equipment and applications are properly configured, functional, secure, and ready for use across all 39 recreation facilities.

Technology Planning and Implementation

• Assess end-user and departmental technology needs and recommend appropriate hardware, software, and system solutions.
• Collaborate with technology subject-matter experts to define system requirements, evaluate capabilities, and identify opportunities for improvement.
• Support technology procurement by translating business needs into technical specifications and evaluating compatibility with existing systems and infrastructure.
• Analyze data-processing requirements and assist with planning system capacity, workloads, layouts, installations, and modifications.
• Research, test, and evaluate system and hardware configurations to address operational requirements and improve performance.
• Apply IT principles, methods, and established practices to optimize, integrate, install, and maintain information systems.
• Research current technology trends, theories, standards, and best practices to provide recommendations and support continuous improvement.

Inventory, Documentation, and Reporting

• Create, update, and maintain accurate IT asset inventories and related administrative records.
• Develop customized reports to support departmental operations, planning, and decision-making.
• Prepare and maintain complex spreadsheets, word-processing documents, and desktop-publishing materials as needed.
• Maintain clear and accurate technical documentation, including system configurations, application requirements, troubleshooting procedures, and implementation records.
• Organize work effectively, establish priorities, and assess resource requirements to ensure timely and efficient service delivery.

Customer Service, Communication, and Collaboration

• Communicate proactively and professionally with Department staff, County agencies, technology partners, and vendors to coordinate support and resolve technical issues.
• Consult with end users to understand operational needs, explain system capabilities and limitations, and recommend practical solutions.
• Assist with user training and provide guidance on technology applications, equipment, and established IT procedures.
• Deliver courteous, responsive, and customer-focused service while addressing user concerns and resolving technical problems.
• Exercise sound judgment and make informed, objective, and innovative decisions, considering potential impacts and taking appropriate action in changing or uncertain situations.
• Adapt to high-pressure situations, evolving priorities, and competing demands while maintaining a focus on reliable IT service and organizational objectives.

Additional Responsibilities and Requirements

• Attend meetings and perform assignments at locations outside the primary office, as needed.
• Maintain the availability to respond to general information requests from the Director's Office outside regularly scheduled work hours.
• Complete all required workplace and compliance training within the first three to six months of employment, or within the applicable timeframe specified by the County.
• Perform other related duties as assigned.

Minimum Qualifications

• Experience: One (1) year professional experience in the information technology field in areas such as programming, systems analysis, computer operations, data control and preparation, and data/telecommunications, depending on the duties of the position.
• Education: Bachelor's degree in computer science or a related field from an accredited college or university, or certifications in specific programming languages or operating systems may be required, depending on the duties of the position. Programming languages might include Visual C++, Visual J++, C++, C, SQL, PowerBuilder, Oracle Developer 2000, and COBOL.
• Equivalency: An equivalent combination of education and experience may be substituted. For applicants possessing very hard-to-find skills which are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements.
• Physical Abilities: Ability to lift boxes containing computer support items and equipment such as printers, computers, modems, and monitors weighing up to 50 pounds.
• LICENSE: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver's license from the employees state of residence when required for job related duties.
• Medical Exam: Medical History Review - This position requires completion of a pre-employment Medical History Form to assess the candidate's ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience applying theories, principles, and practices common in Information Technology industry.

• Experience installing and configuring hardware/software.

• Experience authoring technical documentation in support of computer applications.

• Experience troubleshooting and providing problem resolution to technical issues and providing primary client level "help desk" support.

• Experience using Active Directory Administration and Office 365.

• Experience researching technology specifications, assessing capability and compatibility with existing technology for IT procurement.

• Experience working with mobile technology, including tablets, smart phones and iPads.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

THIS POSITION IS "ONLY" OPEN TO INTERNAL MONTGOMERY COUNTY GOVERNMENT (MCG) EMPLOYEES. Are you a current MCG employee?

• Yes
• No

02

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

03

Do you have a bachelor's degree in computer science or a related field from an accredited college or university, or certifications in specific programming languages or operating systems, such as Visual C++, Visual J++, C++, C, SQL, PowerBuilder, Oracle Developer 2000, or COBOL, as required for the position?

• Yes
• No

04

How many years of professional experience do you have in the information technology field in areas such as programming, systems analysis, computer operations, data control and preparation, or data/telecommunications (as applicable to the position)?

• No Experience/Less than 1 Year Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5 Plus Years of Experience

05

Are you able to lift boxes containing computer support items and equipment, such as printers, computers, modems, and monitors, weighing up to 50 pounds?

• Yes
• No

06

Do you possess and currently maintain a VALID drivers license from your state of residence?

• Yes
• No

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr