Information Technology Specialist - Computer Aided Dispatch ( GIS Specialist)

Information Technology Specialist - Computer Aided Dispatch ( GIS Specialist)

Salary

$87,341.79 - $139,397.61 Annually

Location

Government Center East - 115 South Andrews Ave, Fort Lauderdale, FL

Job Type

Full-Time

Job Number

1414672

Department

RESC ORCT Reg Pub Safe Applic

Opening Date

08/21/2026

Veterans Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

International Degree Verification

International degrees must be evaluated by an approved member of the National Association of Credential Evaluation Services (NACES) www.naces.org/members or the Association of International Credential Evaluators (AICE) https://aice-eval.org/endorsed-members. Candidates are responsible for all evaluation expenses. Completed evaluations do not guarantee employment and are subject to approval by Broward County Human Resources.

• Description
• Benefits
• Questions

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for our Information Technology Specialist CAD GIS-Specialist position

2026 Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High-Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2,000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation County matches up to $2,000 a year

The GIS Specialist - Computer Aided Dispatch (CAD) serves as a key technical resource supporting mission-critical geographic information systems and applications used to support the operation of Broward County's Public Safety E911 Answering Points (PSAP) and CAD system with 99.999% reliability and uptime. This position is responsible for the creation, maintenance, validation, analysis, and distribution of geographic data supporting CAD, Next Generation 911 (NG911), Fire and Law Records Management Systems, and other public safety applications. GIS for CAD requires specialized knowledge of emergency response geography, address validation, CAD boundaries, routing networks, emergency service assignments, and the integration of multiple local, regional, state, and federal data sources. Accuracy, timeliness, and reliability of these datasets are essential to ensuring that 911 calls for service are geographically located and dispatched to the appropriate public safety resources. The position works closely with County GIS, the Property Appraiser, municipalities, law enforcement and fire agencies, E911 personnel, transportation agencies, the United States Postal Service, and public safety technology vendors to maintain highly accurate and operationally reliable geographic data. This position also serves as a critical institutional knowledge resource for Public Safety GIS and CAD operations. The role requires the ability to document processes and provide subject matter expertise to support continuity of mission-critical services.

General Description

Manages large scale information technology projects.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience Requirements

Requires a Bachelors degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including experience supporting GIS data with the public safety CAD environment or closely related experience.

Special Certifications and Licenses

None.

Preferences:

Two (2) years' experience working in a position of or supporting Public Safety Emergency Services or 911 operations

ESRI Certifications (ArcGIS Pro Foundation, Professional, Enterprise Administration Professional, or closely related)

Project Management Certificates (PMP, PgMP, Project +, or closely related field)

Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt)

Experience with performing research, data analysis, and feasibility studies for submission of technical and management reports

Presentation or Training Skills in Mission Critical Public Safety Services and Applications

Experience with managing complex and sophisticated mission critical projects

Technical Writing or Documentation Skills

Experience with leading continuous improvement programs related to public safety applications

Experience with GIS data automation, scripting, databases, or SQL

SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.
• Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.
• Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.
• Supervises professional and technical personnel in assigned work teams or sections.
• Plans, organizes and implements approved emerging technologies.
• Administers County-wide technological specialty functions.
• Performs project management responsibilities for large scale complex information technology projects.
• Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.
• Documentation of deployment, security, quality assurance, change controls, and compliance.
• Public Safety GIS Data Management - supports and maintains geographic information used to locate emergency 911 calls, determine appropriate responding jurisdictions and resources, route emergency units, and support the operational functions of law enforcement and fire rescue agencies in accordance with public safety operational requirements and established GIS standards
• Emergency Planning: Creates, maintains, updates, validates, and quality-controls geographic datasets supporting public safety applications to include CAD, Next Generation 911, Fire Records Management Systems, and Law Records Management Systems
• Vendor Communications: Investigation, diagnosis and reporting of application bugs, beta testing, system maintenance, system configuration, system upgrades
• Internal Systems Administration: Advanced troubleshooting, creation of geographical data packages, identification of database inconsistencies, documentation and implementation of corrective actions, and dataset maintenance affecting geographic components of public safety applications.
• Reconciles Automatic Number Identification/Automatic Location Identification (ANI/ALI) telephone data with regional geographic data to maintain a minimum 99.95% match rate.
• GIS Related Technologies: ESRI ArcPro, Extensis GeoViewer/GeoExpress, Deccan International
• Remote Access Technologies: Secure Access VPN, Endpoint Central, Citrix, Omnissa Horizon
• Customer Communications: Provide 24/7 on-call support, engage stakeholders for incident progress, impending changes, outages, feature/functionality review, and proactive system enhancements
• Experience supporting GIS data within a public safety CAD environment.
• Experience with E911/NG911 geographic data and addressing.
• Experience developing or maintaining emergency response routing networks, municipal addressing, and annexation data.
• Experience integrating GIS data from multiple governmental and authoritative sources.
• Experience with public safety CAD, records management, or mobile mapping systems.
• Experience with data quality assurance and validation processes for mission-critical applications.
• Experience processing aerial imagery and preparing imagery for CAD or mobile applications.
• Experience with the principles, methods, and procedures of modern police, fire, and medical services
• Experience with disaster recovery procedures
• Knowledge of Geographic Information Systems (GIS) principles, practices, databases, spatial analysis, cartography, and geospatial data management.
• Advanced software application knowledge to include installation, configuration, troubleshooting, and hardware components
• Experience with continuous patch management, application/system maintenance, and debugging processes
• Fluency with Microsoft Office Applications Word, Excel, Outlook, Teams, and PowerPoint

Performs related work as assigned.

Competencies

• Tech Savvy:

Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.

• Manages Complexity:

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

• Action Oriented:

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

• Plans and Aligns:

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Optimizes Work Processes:

Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.

• Courage:

Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

• Self-Development:

Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the Countys four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward Countys Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of County-paid life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,000. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Employees who are hired into a full-time, or part-time position working 20 hours per week, are considered benefits-eligible. Benefits become effective on the first of the month following 30 days of employment. Additional information about Broward County Benefits.

01

What is your highest level of education?

• Associates degree
• Bachelors degree
• Masters degree
• Doctorate
• No degree

02

How many years of experience do you have in systems analysis, systems design and/or applications programming relevant to area of assignment including experience supporting GIS data with the public safety CAD environment or closely related experience.

• 8 or more
• 6-7 years
• 4-5 years
• Less than 4 years

03

Describe your experience managing GIS data that supports a 911 or public-safety CAD system. What types of GIS layers or datasets were you responsible for, and how were they maintained and validated?

04

A 911 caller provides an address, but the CAD system cannot properly locate or route the call because the GIS data is incorrect or incomplete. How would you troubleshoot the problem from the initial call through identifying and correcting the GIS issue?

05

What steps would you take to ensure that road centerlines, street names, address ranges, and address points are accurate enough to support emergency call location, geocoding, and routing?

06

GIS data used by a 911 CAD system can change frequently. Describe how you would establish a process for receiving, reviewing, validating, documenting, and publishing GIS updates while minimizing the risk of introducing an error into the production CAD environment.

07

Suppose dispatchers report that several emergency calls are being assigned to the wrong response area. How would you determine whether the problem is caused by GIS data, CAD configuration, geocoding, or another system component, and how would you work with CAD/IT/911 personnel to resolve it?

Required Question

Employer Broward County

Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800

Phone (954) 831-4000

Website http://www.broward.org/careers