| Location | St. Paul, MN |
| Salary | $40.43–$69.11 Per Hour |
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Job Details
Working Title: Unified Communications & Collaboration Architect
Job Class: Information Technology Specialist 5
Agency: Teachers Retirement Association
The work youll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary
Teachers Retirement Association (TRA) has been administering pension coverage to Minnesota educators for decades, with a mission to help members and their beneficiaries plan for an independent and financially secure retirement. We are currently seeking candidates with a strong background in Information Technology (IT) unified communications, exceptional technical abilities, and excellent interpersonal skills for our Unified Communications & Collaboration Architect role.
Our Unified Communications & Collaboration (UC&C) Architect serves as the agency's highest-level technical authority for the end-to-end design, implementation, optimization, and governance of TRA's enterprise communications and collaboration ecosystem. The position is the primary technical owner of the Cisco Webex platform suite, as well as workforce and quality management through Calabrio ONE and enterprise mass notification through Singlewire InformaCast. In addition, the position provides architectural guidance, interoperability oversight, and user-experience stewardship for the universal collaboration platforms used across TRA, including Zoom, Microsoft Teams, and Google Meet, while providing expert-level network and infrastructure integration for real-time voice and video traffic. Working independently, the incumbent establishes agency-wide technical standards, develops migration roadmaps, directs the technical work of vendors, and serves as the final internal escalation point for the communications systems on which TRA members, employers, the Board of Trustees, and staff depend daily. The position works cross-functionally across the agency to ensure reliable, secure, accessible, and scalable communications services that support agency productivity, business continuity, and member service objectives.
This position is located in our St. Paul, Minnesota office and requires a schedule that includes regular in-person work. Additionally, the incumbent must be able to secure their own transportation for in-state business travel. Travel may be required up to 10% of the time for this role.
Qualifications
Minimum Qualifications
Five years of progressive experience in enterprise unified communications and collaboration, including at least four years in a senior technical or architect-level role.
A Bachelor's degree in Computer Science, Information Technology (IT), Software Engineering, Management Information Systems, or a closely related field can substitute for one (1) year of experience.
The following technical knowledge, abilities, and experience must further be demonstrated:
Experience designing and delivering unified communications and collaboration solutions in a complex enterprise environment, including migration from legacy on-premises telephony to cloud calling and cloud contact center platforms.
Experience implementing secure communications standards, including encryption, certificate management, and identity federation (Single Sign On (SSO)/Security Assertion Markup Language (SAML)).
Ability to communicate clearly with technical and non-technical audiences, manage multiple concurrent projects, and provide lead work direction to staff, contractors, and vendors.
Working knowledge of Voice over Internet Protocol (VoIP) and Session Initiation Protocol (SIP), quality of service (QoS) design, and network readiness for real-time voice and video, including Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), firewalls, Network Address Translation (NAT) traversal, and Software-Defined Wide Area Network (SD-WAN).
Exposure to artificial intelligence (AI) and machine learning features in unified communications, such as the Webex AI Assistant and speech analytics.
Ability to diagnose problems, complex system failures, security vulnerabilities, in order to recommend cost-effective and/or alternative solutions.
Strong interpersonal skills necessary to lead and collaborate on enterprise projects; train a variety of stakeholders; and influence others to resolve conflicting viewpoints.
Successful candidates must also possess the ability to secure their own transportation for in-state business travel and/or conferences. Travel may be required up to 10% of the time for this role.
Preferred Qualifications
A bachelor's degree or higher in Computer Science, Information Technology, Software Engineering, Management Information Systems, or a closely related field.
Possession of an industry-standard certification (or willingness to obtain in 1 year), such as Cisco Certified Internetwork Expert - Collaboration (CCIE Collaboration), Webex Contact Center Enterprise certification or equivalent training, and/or Calabrio Certified Administrator (WFM/QM).
Proven experience architecting and maintaining emergency mass notification systems (e.g., Singlewire Informa Cast) and enterprise digital signage platforms integrated with notification workflows.
Administration of Webex room systems and DeskPros, including RoomOS configuration and macro scripting.
Calabrio ONE workforce and quality management configuration and administration.
Enhanced 911 (E911) design and compliance for cloud calling, including dispatchable location.
Administration and interoperability of Zoom, Microsoft Teams, and Google Meet, including Cloud Video Interop (CVI).
Experience running Webex, Zoom, Microsoft Teams, and Google Meet in a virtual desktop environment.
API integrations (REST, webhooks, JSON), especially integrating a contact center with line-of-business applications.
Server, virtualization, and storage platforms that support on-premises communications components.
Physical Requirements
This position requires occasional transporting of articles such as file folders, ledgers and/or small tools. May be required to move or maintain a stationary position for long periods of time.
Additional Requirements
Successful candidates must pass past-employer reference checks and a criminal background check.
It is the policy of TRA that all finalist(s) submit to a background check prior to employment. The background check may consist of the following components:
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, or are an individual with a disability and need to request an accommodation for a scheduled interview, contact Justin Johnson at jjohnson@minnesotatra.org.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Justin Johnson at jjohnson@minnesotatra.org.
Working together to improve the state we love.
What do Minnesotas State employees have in common?
Benefits
As an employee, youll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
Employee Assistance Program (EAP) for work/life support:
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
Teachers Retirement Association also offers free ramp parking at our St. Paul Office location.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.