INFORMATION TECHNOLOGY SERVICE DELIVERY MANAGER - REMOTE

Direct and support Service Desk transformation initiatives, including automation and AI-driven solutions, by removing operational obstacles, aligning stakeholders, and providing guidance to project managers responsible for execution. Champion the end-user and customer experience by addressing service concerns, managing VIP and executive escalations, and ensuring the Service Desk interactions meet expectations for responsiveness and quality.

Overview:

Location: Remote (CST or EST timezone only)

Job Type: Full Time / Contract

Work Authorization: No Sponsorship

 

The A.C.Coy company has an immediate opening for an IT Service Management Delivery Manager. Ideal candidates must have 5+ years of experience with ServiceNow Service Management (ITSM/ITAM).  Experience managing day-to-day tactical operations of a service management organization and providing oversight of a managed service provider. 

Responsibilities: Qualifications:

Education:

• Bachelor's degree or equivalent work experience

Experience Required:

• ServiceDesk management experience for a global organization - 5+ years 
• Service Now platform experience (specifically: ITSM/ITAM) - 5+ years
• Project management - 5+ years
• ServiceDesk oversight of a managed service provider - 5+ years