INFORMATION TECHNOLOGY MANAGER I

Job Posting: IT Manager

Department of Insurance

JC-528062

• IT Manager

INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 8/28/2026

Application Methods:

Electronic (Using your CalCareer Account)

By Mail

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Job Description and Duties

Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic IT Manger with deep operational knowledge and practical experience applying ITIL framework to run an enterprise-level service desk as well as experience with technical infrastrucutre, supervisory leadership, and IT procurment and resource management.

If this is you, then CDI may be the employer for you!

Under general direction of the Statewide Network Support Bureau Chief, Information Technology (IT) Manager II, the IT Manager I supervises the Los Angeles, Sacramento, and Oakland Server Administration & Help Desks within the client services domain. The incumbent leads a group of technical personnel performing microcomputer and networking support for the California Department of Insurance (CDI) Los Angeles Regional office and the CDI Fraud offices in Santa Ana, Orange, Rancho Cucamonga and City of Commerce. The incumbent performs duties in support of the most complex IT systems and provides high level technical oversight and supervision of technical staff supporting the network environment used by the CDI.

This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete a Statement of Economic Interest (Form 700), which includes an Assuming Office filing within 30 days of appointment, annual filings, and a Leaving Office filing within 30 days of physical separation. Non-compliance with the Conflict of Interest Code requirements may result in the voiding of appointment, financial penalties, or enforcement actions.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (www.calhr.ca.gov).

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You will find additional information about the job in the Duty Statement.

Working Conditions

• The incumbent must be able to work in a high-rise building.

• The incumbent may telework in accordance with CDI's Telework Policy. Teleworking employees may be required to report to their headquarters office location on designated telework days. Travel expenses are not reimbursed, however other authorized transit subsidies do exist for those who qualify.

• Occasional travel may be required within and/or outside the state of California via private or public transportation (i.e., automobile, airplane, etc.). Travel may include overnight stay.

• Overtime will/may be required.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY MANAGER I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #:

JC-528062

Position #(s):

413-304-1405-001

Working Title:

IT Manager

Classification:

INFORMATION TECHNOLOGY MANAGER I

$9,387.00 - $12,579.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Los Angeles County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

The CDI is the consumer protection agency for the nation's largest insurance marketplace and safeguards all of the state's consumers by fairly regulating the insurance industry. With annual direct premiums of $340 billion, California is the largest insurance market in the United States and the fourth largest insurance market in the world.

Nearly 1,400 dedicated employees work at CDI to oversee more than 1,400 insurance companies and license more than 425,000 agents, brokers, adjusters, and business entities.

ADMINISTRATION AND LICENSING SERVICES BRANCH

INFORMATION TECHNOLOGY DIVISION

STATEWIDE NETWORK SUPPORT BUREAU

Department Website: http://www.insurance.ca.gov

Special Requirements

Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview.

• Exam list eligibility - refer to exam link below.
• Transfer eligibility, if applicable, for current/former civil service employees
• Statement of Qualifications
• Degree and/or School Transcripts
• Resume

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 8/28/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Insurance

CDI Jobs Inquiries

Attn: Classification & Consultation Unit

Human Resources Management Division

300 Capitol Mall, 13th Floor

Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Insurance

CDI Jobs Inquiries

Classification & Consultation Unit

Human Resources Management Division

300 Capitol Mall, 13th Floor

Sacramento, CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Instructions may be found in the Statement of Qualifications Section of this job posting.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• ITIL Framework & Service Delivery Excellence

• ITIL Mastery: Deep operational knowledge and practical experience applying the ITIL framework (specifically Incident, Problem, Change, and Request Management) to run an enterprise-level service desk.

• Service Levels: Proven experience establishing, monitoring, and reporting on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to optimize customer support operations.

• Technical Infrastructure & Distributed Support

• Client Domain Technical Knowledge: Strong understanding of microcomputer environments, endpoint security, local network configuration tools, and operating system deployment (Windows11 and M365).

• Multi-Site Remote Operations: Experience managing distributed technical support operations across geographically separate regional or field offices (e.g., managing desks across Los Angeles, Sacramento, Oakland, and fraud offices).

• Supervisory & Personnel Leadership

• Resource Optimization: Demonstrated ability to manage, mentor, and evaluate technical staff under a high-volume ticketing environment while maintaining morale and reducing burnout.

• Training & Onboarding: Experience creating structured technical training paths and documentation protocols to eliminate single points of failure on the HelpDesk tier.

• Procurement & Resource Management

• IT Asset & Procurement Lifecycle: Experience managing hardware/software asset lifecycles, evaluating client-side IT expenditures, and drafting procurement justification documents or Statements of Work (SOW) for deployment rollouts.

Benefits

• Flexible work hours
• Remote work options
• Medical Benefits - including health, dental, and vision insurance
• Employee Wellness Program
• Employee Assistance Program
• On the Job Training
• Career Services Program
• Recognition Program
• Paid Holidays and leave
• Defined benefit retirement program
• Savings Plus Program (401 (k), 457)
• Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the position or application process.

Department Website: http://www.insurance.ca.gov

Human Resources Contact:

Classification & Consultation Unit

(916) 492-3300

CDIJobinquiries@insurance.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Officer

(916) 492-3024

OCR@insurance.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Examination Information

Step 1 - If you have not taken the Information Technology Manager I examination, or if your eligibility has expired, and/or you have no other type of eligibility, you MUST take the examination to be eligible for appointment. Please click the link provided below for the examination information and instructions.

Information Technology Manager I : Exam Bulletin

Step 2 - Submit your application including all required documents, by using the "Apply Now" button found at the top of this bulletin.

Statement of Qualifications

Applicants must submit a Statement of Qualifications (SOQ) along with their application. The SOQ is a narrative discussion of your education, training, experience, and qualifications as they relate to the position. The SOQ must be numbered and directly answer the four questions below. The SOQ must not exceed two (2) pages in length. The font size must be 12-point using Arial font. Responses should provide specific examples from your professional history. Failure to follow these formatting instructions or to submit an SOQ may result in immediate disqualification from the hiring process.

1. HelpDesk Service Delivery & ITIL Framework

Describe your professional experience managing a high-volume IT HelpDesk or Service Desk using the ITIL framework. Provide a specific example of how you used ITIL best practices (Incident, Problem, or Change Management) to resolve a major systemic outage or a recurring technical issue. Explain the metrics or KPIs you monitored to measure your team's success during this period.

2. Multi-Site Leadership & Regional Team Management

As the HelpDesk Manager, you will oversee technical personnel supporting several distinct regional and field offices. Describe your experience supervising distributed, multi-site technical teams. Provide a specific example showing how you successfully balanced workload allocation, maintained consistent service standards across different physical locations, and ensured clear communication channels with remote staff.

3. Escalation Management & Client Relations

HelpDesk environments can require dealing with high-stress situations and escalated client frustrations. Describe your approach to managing difficult client situations and high-level escalations. Provide an example of a time you had to facilitate a resolution between your technical team and an unhappy business client or executive stakeholder, detailing how you restored trust in IT's services.

4. Procurement, Deployment Planning, and Asset Management

Describe your experience organizing, assigning, and budgeting for large scale microcomputer or network equipment deployments (hardware refreshes, software rollouts, etc.). Include any experience you have drafting technical justification documents, analyzing IT expenditures, or formatting procurement paperwork in a state or public-sector framework.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.