Information Technology Manager

Essential Job Functions

• Manage day-to-day operation of hotel computer networks across back office, PMS, and POS
• Organize and communicate priorities, coordinate hotel technology projects, troubleshoot system issues, and provide direct support of networks, endpoints, and applications.
• Maintain desktop, laptop, printers, and peripherals for property team with approximately 100 endpoints
• Support interfaces between Hilton OnQ PMS, Infogenesis POS, Saflok, Avaya PBX, and Micros 9700
• Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment, and public music systems, security cameras, distributed cellular antenna, and digital signage systems.
• Maintain weekly and monthly updates on assigned operational projects, telecom optimization and track technology capital deployment against capital plan.
• Effectively manage time and processes to create maximum efficiency with minimum disruption or redundancy.
• Timely response to sensitive matters and obtain basic understanding how processes fit in with other departmental or business priorities and objectives.
• Adjust quickly to accommodate expected and unexpected changes and gauge progress with respect to overall impact and results.
• Perform other duties as requested by management.

Position Requirements

• Associates degree or equivalent certifications and work experience in information technology; 4+ years of hospitality technology and project management experience is preferred.
• Technical and operational experience with PMS and POS systems
• Basic networking experience; understanding of wireless, switches, routers, DHCP, DNS, and IP protocols preferred
• Experience PCI compliance related controls is highly desired.
• May include local and regional travel.