Information Technology Director

Reports to: Chief Executive Officer (CEO)

FLSA Classification: Full-time, Exempt, Salary

The working environment is a hospital setting with exposure to patients, residents, and families; sharps, infectious diseases, biological and chemical hazards; machinery and equipment; and potentially extreme temperatures and noise levels. Employees are required to follow all safety practices and protocols at all times.

Essential Functions

- Provide leadership and oversight for PMC’s information technology environment, including infrastructure, networks, systems, applications, telecommunications, cybersecurity, clinical technologies, and end-user services.

- Provide leadership and oversight for Electronic Health Record/Electronic Medical Record (EHR/EMR) systems and related clinical applications, including implementation, optimization, upgrades, integrations, interfaces, system performance, and ongoing support.

- Collaborate with physicians, nurses, clinical caregivers, providers, Clinical Informatics, and operational leaders to identify technology needs, evaluate clinical workflows, resolve system issues, and improve the effective use of EHR/EMR and other clinical technologies.

- Evaluate strategic IT, EHR/EMR, and clinical technology needs and initiatives and provide recommendations to the CEO and Senior Leadership regarding system improvements, technology investments, risks, priorities, and opportunities.

- Develop, manage, and continuously improve PMC’s information security and technology risk program to protect the confidentiality, integrity, and availability of organizational and patient information and ensure compliance with applicable policies, contractual obligations, HIPAA, and regulatory requirements.

- Identify, assess, prioritize, and communicate technology and cybersecurity risks affecting hospital operations, patient information, clinical systems, infrastructure, vendors, and third-party services, and advise leadership regarding appropriate mitigation strategies.

- Oversee healthcare interoperability and electronic data exchange, including system interfaces, Health Information Exchange (HIE), third-party integrations, and other technologies supporting the secure exchange and availability of patient information.

- Oversee the reliability, availability, performance, lifecycle, and security of PMC’s technology infrastructure and maintain appropriate disaster recovery, business continuity, backup/recovery, downtime, and technology incident-response capabilities.

- Lead major IT and clinical technology projects and manage strategic technology partners, including EHR/EMR vendors, managed service providers, consultants, telecommunications providers, and other vendors, with responsibility for planning, performance, escalation, implementation, and technology lifecycle needs.

- Lead and support Information Technology staff and promote collaboration across IT, Clinical Informatics, clinical departments, administrative departments, and organizational leadership, while participating in strategic planning, budgeting, technology prioritization, and other duties as assigned.

- Other duties as assigned.

Education and Experience

- Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Information Security, Health Informatics, Information Management, or a related field required.

- Master’s Degree preferred.

- At least four (4) years of progressive experience in an IT leadership role.

- Previous information technology leadership experience in a hospital or healthcare setting required.

- Experience supporting or overseeing EHR/EMR systems and clinical applications required.

- Experience working collaboratively with physicians, nurses, clinical caregivers, providers, Clinical Informatics, and operational leadership preferred.

- Experience with healthcare interoperability, interfaces, HIE, cybersecurity, infrastructure, vendor management, and major technology projects preferred.

- Previous experience with IT in a hospital setting required.

Skills and Expectations

- Demonstrate knowledge of healthcare information technology, EHR/EMR systems, clinical applications, cybersecurity, infrastructure, interoperability, and healthcare technology operations.

- Ability to understand clinical and operational workflows and translate organizational needs into effective technology solutions.

- Ability to communicate complex technical and EHR/EMR issues clearly to clinical caregivers, providers, non-technical leaders, and Senior Leadership.

- Demonstrate effective vendor management, project leadership, strategic planning, prioritization, and technology decision-making skills.

- Ability to balance patient-care needs, operational requirements, cybersecurity, regulatory compliance, financial stewardship, and technology strategy.

- Demonstrate effective leadership and collaboration across Information Technology, Clinical Informatics, clinical departments, administrative departments, and external technology partners.Understand and adhere to all of PMC’s policies and procedures.

- Understand and adhere to PMC’s Code of Conduct.

- Adhere to the strictest confidentiality and HIPAA regulations.

- Demonstrate a commitment to building and sustaining a diverse, inclusive, and equitable working environment.

- Ability to remain calm and efficient in emergency situations.

- Demonstrate strong problem-solving skills.

- Demonstrate strong emotional intelligence.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee:

- Must be able to remain in a stationary positon 50% of the time.

- Must be able to move and traverse about the facility 50% of the time.

- Frequently transport objects weighing up to 50lbs

- Occasionally position objects weighing up to 100lbs.

- Must be able to communicate and exchange information in a way others will understand.

- Must be able to recognize details such as color and depth within a few feet of the observer.

- Frequently operates computers, machinery, and other healthcare equipment.

- Constantly positions self to complete essential functions.

- May be required to wear N95s or PAPRs throughout the shift.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pioneers Medical Center is committed to diversity inclusion, equal treatment, and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. As an equal opportunity employer, Pioneers Medical Center will not limit or segregate employees in any way which would tend to deprive them of employment opportunities/promotions, or affect the status of their employment because of race, creed, color, sex, sexual orientation, gender identity, gender expression, marital status, national origin, age, disability, ancestry, or veteran status.