Information Technology Apprenticeship

Overview

Sunday River is looking for an Information Technology Apprentice to develop hands-on field service skills within Boyne Resorts' shared IT services model. This position will work alongside an IT Coordinator mentor to gain experience in endpoint deployment and support, structured cabling installation and maintenance, and network device installation, while also building skills in technology analyst support across the Resort's Food and Beverage, Retail, Guest Services, and Hotel Reservation Systems. The ideal candidate will be comfortable working in a variety of environments, both indoors and outdoors, on ladders, in attic spaces, under desks, and in guest-facing areas.

Responsibilities

• Assist with the installation, configuration, and deployment of end-user computing devices, including setting up team member workstations and configuring access controls.
• Assist with the installation, maintenance, and troubleshooting of structured cabling (indoor and outdoor) and network devices such as switches, wireless access points, and printers.
• Support internal and external guests in the use of audio/visual and conference technology.
• Install and provide user support for hardware and commercial software.
• Assist in maintaining or updating user access profiles and authorities.
• Monitor and help maintain network security, adhering to security policies.
• Work within Boyne's shared IT services model, using ticketing and problem management processes to document, track, and resolve issues consistently across properties.
• Develop effective customer service skills and IT-related tasks.
• Other duties as required by the IT Service Delivery Manager.

Qualifications

• High school diploma or equivalent, or actively working to earn diploma
• At least two years of related classroom or work experience.
• Advanced knowledge of CAT5 and above cabling, T568B wiring standard, and cable count color codes a plus.
• Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications is required.
• Ability to use basic hand tools is required.
• Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems is required.
• Ability to ski or snowboard at or above the beginner level to perform on-mountain tasks a plus.

Compensation & Benefits

• Wage ranges from $20 per hour at the beginning of the apprenticeship to $21 per hour at completion of apprenticeship, with room for professional growth and advancement after completion.
• Team Members perks include:
• Free ski and golf access
• Discounted lessons and rentals
• Resort discounts for dining, lodging, retail, and spa
• Eligibility for affordable Team Member housing