Information Technology/Application Analyst

Summary:

• Schedule: Mon-Fri 0800-1700 PST
• Work Mode: Remote
• Non-local candidates will be considered

Responsibilities:

• Design, build, test, and implement clinical application systems.
• Support clinical users by understanding clinical processes, documentation needs, and workflows.
• Work with clinicians to create or adapt written protocols.
• Prepare detailed specifications encompassing clinical processes, information flow, risk, and impact analysis.
• Provide customer service, troubleshooting, and maintenance.
• Function as the primary support contact and expert for the application.
• Coordinate all issues that arise during the project for the application area.
• Analyze workflows and understand policies, procedures, and constraints of clinical or business operations.
• Investigate and document operational specifications and application functionality.
• Analyze new releases to determine workflow modifications.
• Build and populate databases and tables during initial system configuration.
• Conduct system testing and conversion data validation.
• Develop and document internal procedures and establish change control processes.
• Develop user training aids and train end users in workflow and application use.
• Troubleshoot problems and questions from end-users during training, go-live, stabilization, and ongoing support (7x24).

Requirements:

• Certification in one of the following APeX applications: Willow.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
• Strong problem-resolution skills with the ability to quickly diagnose problems and develop, test, and implement solutions.
• Strong interpersonal skills to effectively train, support, and work collaboratively with users of clinical information systems.
• Detail-oriented with proven organizational skills and the ability to manage time and prioritize tasks.
• Strong written and verbal communication skills.
• Strong analytical skills and knowledge in documentation and reporting.
• Ability to work with senior staff and managers, providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.

Preferred Skills:

• Experience in designing, testing, and implementing clinical aspects of Electronic Health Records.
• Understanding of interoperability with third-party systems and devices.
• Ability to make wise decisions, think strategically, and prioritize tasks effectively.
• Effective communication skills, including listening well and articulating ideas clearly.
• Ability to accomplish important work and focus on results.
• Innovation in finding practical solutions to hard problems.