Information Systems Technician II

Information Systems Technician II

Salary

$79,892.80 - $112,444.80 Annually

Location

City of Reno, NV

Job Type

Full-Time Regular

Job Number

131726

Department

Department of Information Technology

Opening Date

08/14/2026

Closing Date

8/30/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.

The ideal candidate in this position will be interested in providing hands-on technology support in a diverse municipal environment. As an Information Systems Technician II, this position diagnoses and resolves computer and software problems, installs and maintains hardware and applications, supports network connectivity and user access, and helps ensure employees have the technology resources they need to perform their work effectively.

The position offers the opportunity to work with a wide variety of systems, equipment, and departments while participating in technology upgrades and implementation projects. This role is a good fit for someone who values customer service, enjoys troubleshooting new or unusual issues, and is comfortable balancing multiple technical support needs.

We currently have one vacancy in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Examples of Essential Functions

• Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendors
• Install, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors.
• Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.
• Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.
• Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.
• Install and support a variety of department-specific software packages.
• Maintain the Citys technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.
• Perform security administration for network resources; maintain and administer network user and machine accounts; set file and share permissions to allow end users to access network resources.
• Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure; diagnose and resolve network connectivity issues for workstations, telephones, and printers.
• Administer and troubleshoot multimedia; maintain digital video recording systems for court session testimony, City Council presentations, Public Safety, and other City departments.
• Update the City documentation library to include documentation on equipment, software, fixes, repairs, contact information and other information needed by the department.
• May develop or assist in developing custom applications, spreadsheets, or scripts as requested by users.
• Participate in evaluating software and hardware systems; install and test trial software, and participate or lead implementation projects or training.
• Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.
• Perform related duties as required.

Minimum Qualifications

The following minimum qualifications are required to be met at the time of application.*

Education:

Associates degree or two years (60 semester/90 quarter hours) of college level course work in computer science, information systems, business, or a closely related field.

• One year of work experience in computer support beyond the three year requirement will substitute for the Associates degree requirement.

Work Experience:

Three years of increasingly responsible computer support experience is required.

• Bachelors degree or four years (120 semester/180 quarter hours) or more of college level course work in computer science or information systems will substitute for one year of the required work experience.

License:

Valid drivers license.

Bilingual candidates are strongly encouraged to apply.

Supplemental Information

To Apply:

Submit your completed application and all additional information/documentation requested through our job board at https://www.governmentjobs.com/careers/reno by August 30, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627.

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:

Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Written Examination, Customer Service skills test, Cognitive Abilities Test, and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 35%

Online Written Examination = 35%

Online Customer Service skills test = 15%

Cognitive Abilities Test = 15%

Employee Personality Profile = Informational purposes only

Online Assessment Details:

Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on August 30, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Subject areas that may be included on the online written examination include:

Customer Service

Computer Help Desk skills/knowledge

Training and Experience Evaluation (T&E) Details:

The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:

Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:

We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information:

Reports (Rule XV, Section 2)

Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information, including phone number, email, and mailing address.

Employee/Veteran Preference in the Event of Tie Scores:

Open Competitive Examination (Rule VII, Section 7):

In the event of tie scores, candidates will be provided a rank preference in the following order:

• City of Reno classified employees who are veterans
• City of Reno classified employees who are not veterans
• City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.

Promotional Examinations (Rule VIII, Section 7):

If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):

Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:

Appointments to positions in the Citys Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a persons rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period:

Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:

Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Please use this Health and Welfare Benefit Link to learn more about the City of Renos great employee benefit plans and wellness programs.

01

Minimum Qualification Review

The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.

Things to consider before you proceed:

• Resumes are not reviewed or considered in the evaluation process.
• All of your relevant experience must be clearly listed in the work experience section of your application.
• Unlike a resume which summarizes duties, your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.
• Complete information assists us to accurately evaluate your qualifications, training, and experience.
• List multiple positions with a single employer separately within the work experience section.
• Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review. Proof of high school diploma does not need to be submitted.
• Information provided in your application may be verified.

By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02

Are you a current classified City of Reno employee?

• Yes
• No

03

Do you have a valid drivers license?

• Yes
• No

04

Which of the following best describes your highest level of qualifying education?

• High school diploma or equivalent
• Associates degree or two years (60 semester/90 quarter hours) of college level course work in computer science, information systems, or business administration
• Associates degree or two years (60 semester/90 quarter hours) of college level course work in a closely related field
• Bachelors degree or four years (120 semester/180 quarter hours) or more of college level course work in computer science or information systems
• Bachelors degree or four years (120 semester/180 quarter hours) or more of college level course work in a closely related field
• None of the above

05

Only answer this question if your course work is in another field related to this position.

How has your course work prepared you to perform the work of this position?

06

Education Documentation Requirements:

In order for education beyond high school to be considered in meeting the minimum qualifications and/or credited as part of the assessment process, you must attach supporting documentation to your application.

Important Guidance:

• Transcripts (official or unofficial) are highly recommended and preferred as they provide detailed information about coursework and area of study.
• A diploma may be accepted; however, diplomas alone may not provide sufficient detail to determine if your education is directly related to the minimum qualifications (such as not having a major listed, or being in a non-related field).

Applications submitted without documentation will be evaluated without consideration of education. If minimum qualifications cannot be met through work experience alone, the application may be rejected.

Have you attached transcripts or other verifiable education documentation?

• I have attached transcripts and/or diploma(s)
• I have not attached documentation. I understand that my education beyond high school will not be considered and my application may be rejected if minimum qualifications are not met through work experience alone

07

Which of the following best describes your qualifying paid work experience?

• I have less than two years of increasingly responsible computer support work experience.
• I have two years but less than three years of increasingly responsible computer support work experience.
• I have three years but less than four years of increasingly responsible computer support work experience.
• I have four years or more of increasingly responsible computer support work experience.

08

This is your opportunity to provide any additional details about duties you performed that may qualify toward the required experience. Only positions listed in the work experience section of your application will be considered.

For each employer where you gained qualifying experience, provide:

• The employer's name
• Your job title(s)
• Clarifying details about your duties/responsibilities you performed that demonstrate how you meet the required minimum qualifications

If the information you provide in the work experience section and response to this question does not clearly demonstrate that you meet the specific experience requirements, you will not move forward in the recruitment process.

09

Training and Experience Evaluation

The following section of the Supplemental Questionnaire is part of the Civil Service test for this position and must be completed online at the time of application. Questionnaires submitted as an attachment to the online application will not be considered. In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. All responses must be verified by the applicant in the work experience section of this application.

Failure to provide adequate responses to the following questions may result in lower scores or disqualification from the selection process.

Do you certify that all information provided in the Supplemental Questionnaire is true and correct to the best of your knowledge?

• Yes
• No

10

Select all of the following certifications you currently possess. You must attach a copy of any certifications you wish to have considered during the qualification screening and testing process.

• Cisco CCNA
• Cisco NNCP
• CompTIA A+
• CompTIA Network +
• CompTIA Security +
• Microsoft MCP
• Microsoft MCSA
• Microsoft MCITP
• Microsoft MCSE
• None of the above

11

Select all of the tasks related to VOIP Telephone Systems in which you have at least one year of paid work experience.

• Deploying VOIP telephones to users
• Configuring new telephone numbers and extensions
• Configuring call handlers, new DIDs, on hold messages, etc.
• Resetting voicemail PINs
• None of the above

12

Select all of the following Service Desk Applications you have routinely used to complete your assigned work responsibilities for at least one year or more.

• ServiceNow
• Kaseya
• ManageEngine
• Sales Force
• Zen Desk
• None of the above

13

Select all of the following Remote Management Tools you have routinely used to complete your work responsibilities for at least one year or more.

• Splashtop
• Teamviewer
• Connectwise Control
• LogMeIn
• Bomgar/BeyondTrust
• None of the above

14

Select all of the following types of organizations you have held paid professional level information technician or administration work positions for at least six months, full time equivalent.

• Local municipality (city, county, etc.)
• State, Federal or Tribal Government
• Small private business (less than 50 employees)
• Medium size private business (51+ to 500 employees)
• Large private business (500+ employees)
• None of the above

15

Select all of the tasks related to imaging and updating Windows 10 or 11 computers in which you have at least one year of paid work experience.

• Configuring the sysprepd images
• Administering a system like SCCM or similar system for image deployments
• Administering WSUS or another patch management system
• Creating packages for deploying software using any automated deployment system
• None of the above

16

Select all of the tasks related to Active Directory in which you have at least one year of paid work experience.

• Creating new users and adding/changing basic attributes
• Adding security or distribution groups
• Creating and modifying group policy objects
• Reorganizing or rebuilding an AD domain
• None of the above

17

Select all of the tasks related to DHCP and DNS in which you have at least one year of experience.

• Adding a reservation or lease
• Identifying the subnet of a device
• Resolving hostnames and flushing DNS
• Identifying and removing deprecated DHCP leases
• None of the above

18

Select all of the following tasks related to device deployment in which you have at least one year of paid work experience.

• Using an Enterprise Mobile Device Management (MDM) solution to deploy cell phones or other mobile devices
• Implementing or administration of a MDM solution used to deploy cell phones or other mobile devices
• Using an MDM solution to assign or remove devices to users
• Using an MDM solution to track device compliance
• Removing devices that are deprecated or have been replaced
• None of the above

19

Select all of the following tasks related to writing or troubleshooting scripts in which you have at least one year of paid work experience.

• Deploying software or configurations using batch files
• Modifying PowerShell scripts
• Editing logon scripts in active directory
• Writing PowerShell scripts from scratch
• None of the above

20

In order to receive credit for your experience in the previous question, please provide specific examples of the work you have performed in that area (responses should be 2-3 paragraphs).

21

Describe an IT-related project where you were involved in the planning, implementation, and completion. Make sure to include a brief description of the project, your role/level of responsibility, the types of tasks you were responsible for, the outcome, and any project management principles you used throughout the project.

Required Question

Employer City of Reno

Address PO Box 1900

Reno, Nevada, 89505

Phone (775) 334-2223

Website https://www.reno.gov/government/jobs-recruitment.php