Information Specialist II - Public Health & Human Services
Salary
$21.88 - $25.83 Hourly
Location
Duluth, MN
Job Type
Permanent, Full-Time
Job Number
26-062/420-02
Department
Public Health and Human Services
Opening Date
04/17/2026
Closing Date
5/1/2026 11:59 PM Central
Kind of Work
Primary responsibilities in the Special Supplemental Nutrition Program for Women, Infant, and Children (WIC) assignments include a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established WIC programmatic procedures, policies and practices. Responsibilities include interacting with clients, scheduling client appointments, explaining WIC program requirements to individuals, and information gathering from varied sources to compile in compliance with WIC program regulations.
The salary range reflected above is the normal hiring range for 2026. The full salary range, including longevity pay, is $21.88 - $29.78 per hour.
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States, for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.
Distinguishing Features of Work
An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff.
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process
MINIMUM QUALIFICATIONS (Pass/Fail):
RATING SYSTEMS:
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 16-19.
Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. Its recommended you draft your answers in a separate document and copy/paste the answers into the application when youre finished writing. Failure to answer and save all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
ESSENTIAL FUNCTIONS:
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.
VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
Please refer to Minnesota Statute 197.455 for additional requirements. Click Here.
PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
DRUG TESTING:
Applicants selected for appointment must take and pass a drug test.
BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.
EMPLOYMENT ELIGIBILITY VERIFICATION:
All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.
PROBATIONARY PERIOD:
Appointees to the position must successfully complete at least a six-month probationary period prior to being certified for permanent employment.
NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer.
Eligible St. Louis County employees earn a competitive salary and benefits package, including:
Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.
01
Please type or clearly print your name.
02
The information you provide related to your education, training, and experience is subject to verification. I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.
03
Are you legally authorized to work in the United States for St. Louis County?
04
All employees must be continuously authorized to work in the United States, for St. Louis County. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?
05
Which of the following describes your current level of clerical support experience? Full-time experience is defined as 40 hours/week or more on average. If you have part-time experience, please prorate it based on how many average hours/week you worked. For example, if you worked 20 hours/week for 6 months at a particular position, you should be credited with 3 months of full-time experience. If you worked 10 hours/week for 24 months at a particular position, you should be credited with 6 months of full-time experience. Internships, even if paid, do not count for the purposes of calculating experience for this question. Please note, we require that any work experience you claim credit for, to also be listed in the Work Experience section of this application (to ensure standard information is collected, such as job title, duties, employer contact info, etc.).
06
Typing is an essential function of an Information Specialist II with St. Louis County. Please indicate the number of words per minute you can type below:
07
Which of the following describes your current level of proficiency in Microsoft Word, Google Docs, Apple Pages or other similar product?
08
Which of the following best describes your current level of proficiency in Microsoft Excel, Google Sheets, Apple Numbers or other similar product?
09
Below are several components of the position. Please indicate your level of proficiency in each.
10
Addition and subtraction
11
Multiplication and division
12
Percentages and fractions
13
Writing skills including proper grammar, punctuation, spelling, etc.
14
Proofreading documents such as e-mails, letters, memos, records, etc.
15
SME Explanation: Questions 16 thru 19 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question please list the organization(s) and/or employers where you gained the experience. All information listed must also be supported in the work experience section of your application. I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 16 thru 19.
16
If you indicated you are "proficient" or have "expert proficiency" in Questions 13 and 14, please elaborate by providing at least one example that demonstrates your proficiency. Identify the position and the organization or educational institution where you gained the proficiency.
17
Describe a situation in which you provided excellent customer service. Include in your answer the situation, the actions you took, and the final outcome.
18
Numerous daily demands routinely change priorities and short-term deadlines. Please describe a situation where you had many tasks and changing priorities and how you handled completing the work.
19
Describe what skills and/or training you have that qualifies you to effectively perform the responsibilities of meeting deadlines, problem solving and completing work with minimal direction.
20
I certify that my responses to the questions above are true and accurate to the best of my knowledge.
Required Question
Employer St. Louis County, Minnesota
Address 100 N 5th Ave. W., Room 1
Duluth, Minnesota, 55802
Phone 218-726-2422
Website http://www.stlouiscountymn.gov