Information Services Support Analyst II/Direct Hire

Information Services Support Analyst II/Direct Hire

Direct Hire Position

1st Shift

Pay: 80,000/Year

Position Summary

The Information Services Support Analyst II provides a range of expertise in day-to-day consultation, training, troubleshooting and problem-solving for internal computer users. Identifies and addresses complex usability problems, while monitoring and managing user accounts.    

Essential Job Duties and Responsibilities

·        Performs a range of complex work to establish and maintain information systems, databases and interfaces to meet business objectives and strategies.

·        Provides expertise in computer system security requiring a “Secret” level security clearance.

·        Provides a range of expertise in day-to-day consultation, training, troubleshooting, and problem-solving for internal computer users.

·        Responds to and resolves computer problems quickly following a customer service model to ensure maximum uptime and minimum disruption to user activity 

·        Acts as a lead on Information Services projects, performing analysis and implementation of multi-function office systems 

·        Maintains scheduling and execution of recurring administrative and maintenance functions to meet the needs of and provide backup for audit evaluations

Other responsibilities as assigned

We are seeking an IT Support & Security Analyst to provide day-to-day technical support while helping maintain and improve the organization’s cybersecurity posture. This role combines hands-on IT support with security responsibilities, making it ideal for someone who enjoys troubleshooting technology while also focusing on protecting systems, users, and data.

The successful candidate will serve as a key point of contact for employees experiencing technical issues and will assist with implementing security controls, monitoring for potential threats, maintaining endpoint security, and promoting good security practices across the organization.

Minimum Qualifications:

Education Level: (Required): Bachelor's Degree or equivalent experience

Field of Study/Area of Experience:

Provide a customer focused support experience while installing, implementing, maintaining and upgrading information systems. Provides guidance on technology and security related policy, procedures, and evidence-based support.

5+ years of experience in IT Support / Security Support.

Skills, Knowledge and Abilities List.

·        Specialized technical expertise and experience in consultation, training, trouble-shooting and complex problem-solving for internal computer users    

·        Working knowledge of Windows, Microsoft 365, networking, and common business applications.

·        Understanding of fundamental cybersecurity concepts, including MFA, endpoint security, phishing, access control, patching, and vulnerability management.

·        Strong customer-service and communication skills.

·        Ability to prioritize multiple support and security tasks in a fast-paced environment.

·        Strong attention to detail and commitment to protecting sensitive information.

 Essential IT Support Duties & Responsibilities.

·        Software and hardware installation.

·        Workstation deployment (Imaging).

·        Support and administer third-party applications.

·        Maintain relationships with key vendors.

·        Basic network and server update and administration.

·        Manage user onboarding, offboarding, access and equipment assignments

Essential IT Security Duties & Responsibilities

·        Obtain DoD Secret level security clearance.

·        Monitor and maintain endpoint security tools, antivirus/EDR, firewalls, and other security technologies.

·        Assist with user access management, permissions, MFA, password policies, and account security.

·        Monitor security alerts and investigate potential security incidents.

·        Assist with vulnerability management, patching, and remediation activities.

·        Support security awareness initiatives, including phishing simulations and employee training.

·        Help maintain security policies, procedures, and technical documentation.

·        Participate in incident response and assist with investigating suspected security events.

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (50%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds. 

Manufacturing / Non-Sedentary Requirements

Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spend 50%+ hours each workday doing the following activities: stand for extended periods of time, walk, bend, or stoop.  May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds.

Additional Information Regarding Job Duties and Job Descriptions 

Job duties include additional responsibilities as assigned by one’s supervisor or another manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Since our inception in 1967, Augmentation, Inc. has garnered a large and diversified base of clientele whose need for qualified personnel encompasses a wide field of temporary and permanent technical expertise. This being the case, assignment at an Augmentation, Inc. client places you at some of the top corporations in the nation, from industry leaders to potentially lucrative start-ups in Telecommunications, Information Technology, Manufacturing and Engineering.