Information Services Specialist

Are you passionate about technology and helping others, and eager to continue building your technical skills and knowledge? Join our team as an Information Services Specialist and be part of a values-based organization that is actively growing. At Oregon State Credit Union, you'll find an amazing place to work and the opportunity to make a direct impact by supporting staff and maintaining the systems that keep our organization running smoothly.

As an Information Services Specialist, you'll provide Tier I and some Tier II hardware and software support for common operating environment systems, participate in Help Desk rotations ensuring requests are submitted, assigned and processed in a timely manner, and perform regular maintenance, enabling our staff to deliver exceptional service to our members every day. The ideal candidate has a growth mindset, a collaborative approach, thrives in a fast-paced environment, and enjoys problem solving.

What you will need to be successful:

• Technical Skills & Knowledge: Prior experience supporting computer systems and networks, troubleshooting hardware and software, and working with Microsoft Office, IP telephony, and SCCM highly preferred. Familiarity with Help Desk Management software, desktop or asset management, and network/server technologies preferred.
• Customer Service & Communication Skills: Demonstrates a strong commitment to delivering exceptional service and building positive relationships. Excellent written and verbal communication with the ability to explain technical concepts to non-technical users.
• Problem Solving & Adaptability: Showcases strong analytical skills and attention to detail. Strong ability to independently solve problems, research and implement viable solutions.
• Experience & Education: A minimum of 2 years experience providing technical support for networks and desktop systems including the setup, operation, maintenance, systems analysis, and troubleshooting hardware and related software. Prior experience within the financial services industry, highly preferred. High School Diploma or GED equivalent required.

Ways well appreciate you:

• A collaborative and positive workplace culture
• Initial and on-going support, training and mentorship with promotion and career advancement opportunities
• Competitive wages, bonuses, paid holidays and paid time off
• 100% credit-union-paid employee coverage for medical, dental, vision, life and disability insurance; dependent coverage also available
• 401k Plan with an amazingly generous credit union match!
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs, and more!

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. Thats what makes us different from banks and how were able to create financial solutions that make lives better.

Location: 4800 SW Research Way, Corvallis

Work type: Full-time, hybrid and non-exempt

Compensation: $28/hr DOE + bonus

Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.

The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.