| Location | Miami, FL |
INFORMATION & REFERRAL SPECIALIST (HOMELESS PROGRAM)
Salary
$43,372.16 Annually
Location
City of Miami, FL
Job Type
Full-Time
Job Number
1362-20261026-ORIG
Department
Human Services
Opening Date
10/26/2026
Closing Date
11/6/2026 5:00 PM Eastern
An Equal Opportunity Employer
Nature of Work
Specialized field-based intake, assessment, eligibility determination, and referral services in support of the City of Miami's Homeless Outreach and service navigation operations. An employee in this position is responsible for a wide variety of assessments, documentation review, eligibility verification, and service referral activities.
Work involves conducting comprehensive assessments of individuals and families experiencing homelessness; determining appropriate shelter, diversion, or housing pathways; and connecting clients with federal, state, local, and community-based service providers. The employee will be responsible for establishing and maintaining contacts with the appropriate agencies. Independence of judgment is required of an employee of this classification in the performance of these duties.
Essential Functions
Serves as the functional lead on an outreach team and is responsible for final determinations regarding eligibility, service referrals, and placement decisions.
Conducts outreach and engagement activities with individuals and families experiencing homelessness in field and community settings.
Determines appropriate service resources in alignment with assessed needs and program requirements.
Develops and maintains a network of supportive service resources to support accurate and timely service referrals.
Provides service navigation guidance, explains eligibility requirements, and outlines next steps in the referral or placement process.
Provides functional guidance to Information & Referral Aides and other support staff regarding assessment procedures, documentation standards, and referral processes; does not exercise formal supervisory authority unless otherwise designated.
Reviews, verifies, and approves documentation to ensure compliance with program eligibility criteria, funding requirements, and data quality standards.
Enters, reviews, validates, and maintains accurate and timely client data in HMIS and other designated systems; ensures adherence to established data quality, reporting, and confidentiality standards.
Submits and authorizes Coordinated Entry referrals and housing documentation in accordance with Miami-Dade County Homeless Trust policies.
Operates computers, tablets, radios, and mobile devices during field operations.
Prepares required assessment summaries, referral documentation, and reports necessary to support program performance and monitoring.
Performs related work as required.
Minimum Requirements
REQUIREMENTS:
A high school diploma or its equivalent and two (2) years experience in public facing clerical support roles or field-based community engagement.
Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.
OR
An equivalent combination of education and experience beyond a high school diploma or its equivalent and two (2) years of the required experience.
SPECIAL REQUIREMENTS:
A valid drivers license from any state (equivalent to a State of Florida Class E) may be utilized upon application, however, a State of Florida Drivers License (Class E or higher) is required at time of appointment and must be maintained valid throughout employment.
SPECIAL NOTES:
Depending upon the assigned department, this classification may be subject to grant provisions and employment in the classification will be subject to continued grant funding.
Candidates will be subject to a Level II background screening and may be subject to screening through the Florida Clearinghouse (https://info.flclearinghouse.com).
Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.
Documentation Requirements
Applicants must upload and attach copies of the following documents with the application for employment. Please be sure to attach all required documents to your application each time you apply. Uploaded documents remain in your profile but they will not attach automatically and you will be deemed ineligible without the proper documentation:
Proof of education: Copy of high school diploma or its equivalent. College degrees and/or transcripts from an US accredited institution are also acceptable. Foreign diplomas/degrees must be submitted with an evaluation report from an agency recognized by NACES. If submitting transcripts, submitted transcripts must include the following: students name, school name, number of credits, degree completion, and major.
Translations of degrees are not accepted as proof of education.
Degree audits are not accepted as substitution for proof of education.
Copy of valid Drivers Licensefrom any state (Equivalent to a State of Florida Class E) may be utilized upon application, however, a State of Florida Drivers License (Class E or higher) is required at time of appointment and must be maintained valid throughout employment.
To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: copy of high school diploma or equivalent, transcript showing at least 60 college credits, Associates degree, or Bachelors degree or higher.
Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
For additional list of approved credential evaluation agencies visit the Florida Department of Education
It is the applicants responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicants responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veterans preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veterans Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms:Please complete the applicable Veterans Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans preference.
Form VP1: VETERANS PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference for City Residents: In accordance with APM 2-02, applicants for classified positions who are City of Miami residents and new hires will receive preference in selection from interview ranking bands provided that any two (2) of the following documents are submitted with the employment application and again at time of interview:
A. Utility bill dated within 60 days of the date of submission
B. Valid Florida Driver License or State-issued I.D.
C. Property Tax Statement dated within 1 year of the date of submission
D. Properly executed valid lease agreement
E. Homestead Exemption dated within 1 year of the date of submission
F. Motor Vehicle Registration dated within 90 days of the date of submission
G. Official school records or transcripts, dated within 90 days of the date of submission
H. W-2 (or 1099) Tax Form dated within 1 year of the date of submission
City of Miami residents are granted selection preference over non-City of Miami residents within the same ranking band resulting from an interview process.
Selection Preference:Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
Note: Benefits subject to change.
01
Have you attached and uploaded a copy of your proof of education or a foreign credential evaluation which verifies your graduation as specified in the job announcement? If not, please be aware that your application will be deemed ineligible.
02
Have you attached a copy of your valid drivers (Equivalent to a State of Florida Class E license? If not, please be aware that your application will be deemed ineligible.
Required Question
Employer City of Miami
Address 444 SW 2nd Avenue, 7th floor
Miami, Florida, 33130
Phone (305) 416-2170