Information Center Consultant/Senior Information Center Consultant

Position Details

Position Details

About the Institution

Indiana State University is a Tier 2 national University with a Carnegie classification of doctoral/research. Nationally ranked and accredited, we are in Terre Haute, IN and have been recognized by the Princeton Review and the Wall Street Journal among the best universities in the Midwest. Indiana State is one of the most diverse college campuses in Indiana and home to a welcoming community of students, faculty, and staff representing nearly every U.S. state and 36 countries around the world.

Our beautiful, active, pedestrian-friendly campus is located within walking distance of local shops, restaurants, and activities in Terre Haute's historic downtown district. Situated near the Indiana-Illinois border, we are located 70 miles southwest of Indianapolis and within a few hours of major metropolitan centers in St. Louis, Chicago, and Louisville. On campus, there are 160 student-run organizations, an expansive Student Recreation Center, a Performing Arts Series, and University Speakers Series, among other attractions. Indiana State Athletics, known as the "Fighting Sycamores," fields 15 NCAA Division I athletic teams in the Missouri Valley Conference.

Ranked nationally for social mobility, Indiana State University transforms the lives of our students through experiential learning, community engagement, and career readiness, serving as a dynamic educational partner for businesses and industries throughout the Midwest. Our faculty provide instruction in small class sizes that provide opportunities for personalized instruction and feedback. Indiana State supports and recognizes faculty research and scholarship, providing an internal grants resource pool and other forms of support, and awarding faculty research honors each spring. Indiana State University is a place of belonging where students, faculty, and staff learn, thrive, and grow together.

Indiana State University is an equal opportunity employer, and we are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our employment application process.

Comments to Applicants

Candidates must be eligible to work in the U.S. for reasons other than practical training (OPT or CPT). The university will not provide visa sponsorship for this position.

The review of applications will begin on November 5, 2026 and will continue until the position is filled.

Job Title Information Center Consultant/Senior Information Center Consultant Department Office of Information Technology Work Schedule

Monday - Friday

8:00am - 4:30pm

Additional hours may be required.

Notice of Vacancy Number 26-00251 Desired Start Date 11/16/2026 Open Date 10/29/2026 Close Date Open Until Filled Yes Job Category Staff-Non-Exempt Professional Job Type Staff - Full-Time Pay Grade 999 Hourly Rate or Salary Range Information Center Consultant Salary Range $39,332 - $ 43,836 Senior Information Consultant Salary Range $ 42,179 - $47,639 Benefits Associated with this Position

• Life Insurance: The coverage amount is based on two and one-half times appointment salary rounded up to the next whole thousand with a maximum coverage of $100,000 and includes the same amount of Accidental Death and Dismemberment benefits. The University currently pays the entire cost of coverage.
• Medical, Dental and Prescription Drug Coverage: The cost of coverage is shared between employees and the University. Rates are determined by participation in Wellness Program and use of tobacco products. Coverage is available on the first of the month following appointment date.
• TIAA Retirement Contributions: Contributions begin based upon the first day of employment at a contribution rate of ten (10) percent of base appointment salary paid in full by ISU. The contributions are vested immediately. There are 40 investment options from which to choose.
• TIAA Auto Enroll: New employees are automatically enrolled in a tax deferred retirement program at hire: three (3) percent is deducted before taxes for the program to facilitate retirement planning. Employees may opt out of the program within 90 days.
• Fee Waiver Program: For the employee, spouse and dependent children: Staff may enroll in up to 18 hours of course work each academic year at a reduced rate. Spouses may enroll in 15 semester hours each academic year with 80% of qualified tuition waived. Dependent children of regular full-time staff who are full-time degree seeking undergraduate students at ISU may receive a fee waiver of 80% of qualified tuition for up to a total of ten (10) semesters.
• Sick Leave: Accrued at a rate of 12 days per fiscal year with unlimited accumulation.
• Vacation: Pay level 11 and below accrues up to 15 vacation days earned per year 1 through 4; 20 vacation days per year thereafter. Pay level 12 and above accrues 20 vacation days per year
• Long Term Disability Coverage: Employees are eligible after three (3) years of continuous, regular employment with the University. This policy guarantees approved disabled employees a 66 2/3 percent income protection (from all sources) after 180 days of continuous total disability. Immediate participation is available for current members of a comparable group disability insurance program within 90 days prior to ISU employment and that would have provided income protection upon disability for at least five years.

Optional Benefits

• Voluntary Life Insurance: Additional amounts of life insurance may be purchased on employee, spouse and dependent children.
• Voluntary Vision Plan: May enroll within the first 31 days of employment date.

Job Summary/Basic Function

Senior Information Center Consultant

Investigates and resolves software and hardware problems. Provides technical consultation services and provides recommendations. Uses modern device management tools to provide proactive support. Foster environments for learning and feedback within the campus community. Assists with training and mentoring of newer staff in similar positions. Assist with supervision of Help Desk operations, including student workers. Provide technical leadership in exploring innovations and OIT projects.

Information Center Consultant

Troubleshoot and resolve technical issues for students, staff, and faculty. Interact with customers. Provide guidance on best practices and OIT standards. Participate in outreach activities. Assist with information gathering and related reporting procedures.

Specific Responsibilities Required Relevant Education & Experience

Education: Some post-secondary education or professional certificate from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft

Experience: 5+ years of experience in IT Support

OR

Associate degree or 2 years of post-secondary education in an IT related field or professional certificate from AWS, Cisco, CompTIA, Google, HDI, IAPP, ISACA, ISC2, ITIL Foundation, or Microsoft and 1 year of experience or high school diploma and 2-3 years experience in an IT support related field.

Required Field(s) of Study

NA

Preferred Relevant Education and Experience Supervisory Responsibilities Has authority or responsibility over staff employees, students, or graduate assistants on a regular basis and may be a direct supervisor. Required Certificates, Licenses and Registrations Other Required Certificates, Licenses and Registrations Preferred Certificates, Licenses and Registrations Preferred Other Certificates, Licenses and Registrations Knowledge, Skills and Abilities Other Knowledge, Skills and Abilities Qualifications & Disclaimer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The information on this description is designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

NCAA Guidelines

All employees and staff of ISU are bound by all NCAA, Missouri Valley Conference and institutional rules and regulations pertaining to intercollegiate athletics and must conduct themselves in accordance therewith. For more complete information on the duties and obligations of ISU employees and staff in this regard, employees and staff should contact the Compliance Office in the ISU Athletic Department.

No ISU employee (whether paid or a volunteer) shall knowingly influence others to furnish the NCAA or an ISU investigator/compliance officer false or misleading information concerning an individual's involvement in or knowledge of matters relevant to a possible violation of an NCAA regulation. Failure to abide by this term of employment shall constitute unethical conduct as defined by the NCAA and may result in immediate suspension and/or termination of the employment relationship with ISU.

Position Reappointment Required No

Job Duties

Essential Duties and Responsibilities

Senior Information Center Consultant

• Assist customers via multiple channels with technology issues and service requests, including providing recommendations and supporting documentation. Update tracking and reporting information on each case. Provides guidance and assistance to junior staff in resolving more complicated issues.
• Utilize available analytics to determine the needed actions for proactive support.
• Provide mentorship and training to newer staff positions and to student employees. Help maintain documentation on both troubleshooting and procedural information. Provide supervision to and assist with the office tasks related to student employees as needed. Help maintain quality standards.
• Facilitate technical engagement and learning across the campus community.
• Maintain knowledge of current and upcoming technology that is likely to impact the campus community. Provide technical leadership for OIT projects and initiatives.
• Performs other duties as assigned.

Essential Duties and Responsibilities

Information Center Consultant

• Intake support requests through multiple channels. Assist customers with resolving technical issues. Follow up with customers on technical issues to ensure satisfaction. Track work and communications through a work management system.
• Assist in the oversight and support of the TSS students in their execution of the daily desktop break/fix work through regular reporting, documentation, training and mentoring.
• Participate in outreach and learning opportunities.
• Prepares documentation and web content related to OIT initiatives, new and ongoing services and departmental or user-driven projects.
• Research, training, and information sharing to maintain technological currency.
• Performs other duties as assigned.

Applicant Documents

Required Documents

• Resume
• Cover Letter/ Letter of Application
• References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Do you possess a minimum of one of the following qualifications? 1) An associate's degree or at least 2 years of post-secondary education in an IT-related field or at least one of the professional certificates listed in the posting and 1 year of related experience OR 2) A high school diploma and 2-3 years of experience in an IT support related field
• Yes
• No