| Location | Miami, FL |
INFORMATION AND REFERRAL AIDE
Salary
$35,682.40 Annually
Location
City of Miami, FL
Job Type
Full-Time
Job Number
1363-20261026-SUPP
Department
Human Services
Opening Date
10/20/2026
Closing Date
10/30/2026 5:00 PM Eastern
An Equal Opportunity Employer
Nature of Work
THIS IS A SUPPLEMENTAL RECRUITMENT TO THE ORIGINAL RECRUITMENT. APPLICANTS WHO RECENTLY APPLIED AND WERE DEEMED ELIGIBLE DO NOT NEED TO RE-APPLY.
APPLICANTS THAT WERE DEEMED INELIGIBLE AND WISH TO BE CONSIDERED FOR THIS POSITION MUST RE-APPLY BY THE CLOSING DATE.
This is entry-level field-based outreach and client engagement work supporting the City of Miami's Homeless Outreach operations, assisting Information & Referral Specialists in engaging individuals and families experiencing unsheltered homelessness, facilitating access to emergency shelter and supportive services, gathering required documentation and supporting Coordinated Entry (CE) processes.
Employees in this classification work as part of a paired outreach team under the direction of an Information & Referral Specialist. The incumbent provides engagement, documentation, data collection, and field safety support to ensure compliance with Miami-Dade Homeless Trust (HT) requirements, Coordinated Entry (CE) policies, and the City of Miami Homeless Outreach protocols.
An employee in this class is expected to perform assigned duties independently once trained, while adhering to established procedures and supervisory direction. Final determinations regarding eligibility, program referrals, and placement decisions are made by the Information & Referral Specialist.
Essential Functions
Works daily alongside an Information & Referral Specialist as part of an assigned field outreach team.
Participates in unsheltered outreach engagements, encampment operations, and emergency response deployments alongside additional team members.
Supports coordination efforts with City Departments, including, but not limited to: the Miami Police Department, Solid Waste, as well as external partner agencies.
Maintains updated resource lists and assists in identifying supportive service resources for client referral.
Provides clients with information regarding available shelters, diversion opportunities, food assistance, healthcare, mental health services, detox programs, and veteran resources; facilitates referrals as directed.
Conducts initial engagement with individuals experiencing homelessness, establishing rapport using trauma-informed and culturally competent approaches.
Conducts preliminary triage questions to identify immediate needs, safety concerns, and potential service pathways.
Assists clients in navigating basic processes such as obtaining identification, locating treatment programs, or attending assessments.
Performs data collection and enters information into the Homeless Management Information System (HMIS) and other designated databases in accordance with established procedures.
Collects required client documentation for shelter, hotel placement, diversion, and housing navigation, including homeless verifications, identification, chronicity documentation, and income or disability paperwork.
Prepares daily outreach logs, encounter forms, and documentation packets for Information & Referral Specialist review and approval.
Operates computers, tablets, radios, and mobile devices during field operations.
Distributes outreach materials, resource information, and shelter information; assists in maintaining field supply inventory and operational readiness.
Performs routine administrative support functions necessary to support outreach operations, including preparing forms, maintaining documentation, entering data into designated systems, and responding to telephone, electronic, or in-person inquiries.
Performs related work as required.
Minimum Requirements
A high school diploma or its equivalent and two (2) years experience in public facing clerical support roles or field-based community engagement.
Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.
OR
An equivalent combination of education and experience beyond a high school diploma or its equivalent and two (2) years of the required experience.
SPECIAL REQUIREMENTS:
A Valid Drivers License from any state (Equivalent to a State of Florida Class E) may be utilized upon application however, prior to appointment, a State of Florida Drivers License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment in the classification.
SPECIAL NOTE:
Candidates will be subject to a Level II background screening.
Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.
Documentation Requirements
Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation.
ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT.
THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by:
For additional list of approved credential evaluation agencies visit the Florida Department of Education
It is the applicants responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified.
Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application.
It is the applicants responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification.
Applicants must provide a valid email address in order to receive notification of eligibility.
Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veterans preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veterans Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application.
FDVA Certification Forms: Please complete the applicable Veterans Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans preference.
Form VP1: VETERANS PREFERENCE CERTIFICATE
Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION
FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE
Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others.
OPEN/NON-COMPETITIVE
An Equal Opportunity Employer
Note: Benefits subject to change.
01
Have you attached and uploaded a copy of your proof of education or a foreign credential evaluation which verifies your graduation as specified in the job announcement? If not, please be aware that your application will be deemed ineligible.
02
Have you submitted a copy of your valid driver license (Equivalent to a State of Florida Class E or higher) as specified in the job announcement, which MUST be uploaded with your application by the closing date? If not, please be aware that your application will be deemed ineligible.
Required Question
Employer City of Miami
Address 444 SW 2nd Avenue, 7th floor
Miami, Florida, 33130
Phone (305) 416-2170