Role: Senior Engineer
Required Skills: ITIL
Qualification: BACHELOR OF COMPUTER SCIENCE
Experience: 13 - 18 Years
Function: TECHNOLOGY
Apply By: 2026-12-09
Role Summary
Support and maintain Infor XA / MAPICS ERP applications with a focus on Manufacturing, Order to Cash, and Supply Chain processes. Manage incidents, service requests, problem management activities, and development/support tasks while ensuring adherence to SLAs and ITIL service management practices.
Must Have Technical/Functional Skills
Functional Skills
- Good understanding of business processes, especially within the Manufacturing domain.
- Knowledge and experience in ERP implementation and support methodologies/processes.
- Expertise in Infor XA / MAPICS ERP, particularly in:
- Manufacturing
- Order to Cash
- Supply Chain modules
Technical Skills
- Hands-on development experience in Infor XA using AS/400 RPG, RPGLE, RPGCLE, and CL programming.
- Strong understanding of:
- AS/400
- DB2
- SQL/400
- SQLRPGLE
- CLLE
- XML
- Infor XA PowerLink
- SystemLink
- NetLink
- ILE RPG
Critical Skills
- Knowledge of ITIL Service Management.
Soft Skills
- Excellent verbal and written communication skills in English.
- Positive attitude and strong team-player mindset.
Roles & Responsibilities
- Manage incidents and service requests raised by business and IT teams.
- Ensure response and resolution within agreed SLA timelines.
- A nalyze tickets and provide effective resolutions to users.
- Discuss solutions and configuration changes with users.
- Document observations and findings before incident closure.
- Perform Root Cause Analysis (RCA) for Priority 1 and Priority 2 incidents.
- Execute problem management activities to prevent recurring issues and improve service quality.
- Adhere to agreed Service Level Agreements (SLAs).
- Analyze requirements and perform gap analysis.
- Work closely with offshore teams and facilitate communication between business and IT stakeholders.
- Support application enhancements, maintenance, and development activities as required.
Managerial Skills
- Lead offshore development and support teams.
Salary Range: $110,000 - $140,000 per year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.