Industry SME Contractor

Position Summary

Contractor

Work you'll do

We are seeking an Industry SME Contractor to shape future BPaaS and IT managed services opportunities before formal sourcing events occur. The role will focus on executive relationship development, opportunity origination, incumbent displacement, and RFP pre-positioning.

Key Responsibilities

• Develop multi-year relationships with CIO, COO, CFO, and sourcing executives at priority accounts.
• Engage clients 18-24 months ahead of anticipated renewals, RFPs, or transformation events.
• Shape how clients define their business challenge, desired outcomes, operating model, and commercial approach.
• Identify and pursue incumbent-displacement opportunities based on performance gaps, cost pressures, transformation priorities, or executive dissatisfaction.
• Facilitate "why change" discussions that move clients beyond traditional cost reduction toward business value, technology enablement, and competitive advantage.
• Articulate "why us" differentiation, including BPaaS economics, labor and technology cost-curve dynamics, outcome-based pricing, and SLA/KPI considerations.
• Originate and shape significant managed services and BPaaS opportunities, including opportunities with $50M+ total contract value.
• Partner with sector Champions, account PPMDs, and account teams to develop account strategies, executive points of view, and pursuit positioning.
• Coach account teams to build confidence and fluency in selling Operate and related capabilities.
• Represent the organization with clients, industry analysts, and relevant external forums, including Gartner, ISG, Everest Group, and HFS.
• Transition qualified and strategically shaped opportunities to the appropriate account team while continuing to provide market and commercial support as needed.

Required Experience

• 15-20+ years of experience in managed services, outsourcing, BPaaS, or technology-enabled business operations.
• Experience across both A top-tier managed services or outsourcing provider, such as Accenture, IBM, Capgemini, Infosys, Cognizant, or DXC; and A client-side CIO, CFO, sourcing, procurement, vendor management, shared services, or enterprise operations organization.
• Demonstrated experience originating and closing large managed services or BPaaS engagements, ideally including $50M+ TCV opportunities and incumbent-displacement wins.
• Deep experience in one or more BPaaS domains: Finance, HR, or Supply Chain. Experience limited solely to IT managed services is not sufficient.
• Fluency in outcome-based pricing, BPaaS economics, labor-versus-technology arbitrage, automation-led productivity, and performance-based service models.
• Experience developing market-facing points of view and engaging senior clients, industry analysts, and external forums.
• Established relationships with CIOs, CFOs, COOs, and sourcing executives at Fortune 500 companies.
• Experience in industrials, aerospace and defense, diversified manufacturing, or adjacent sectors is preferred.
• Relationships with organizations such as RTX, Lockheed Martin, Ball Corporation, Waste Management, Caterpillar, or comparable enterprises are a plus.

The expected pay range for this contract assignment is $220-$230 per hour. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte.

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship.

We do not accept agency resumes and are not responsible for any fees related to unsolicited resumes.

Deloitte is not the employer for this role.

This work is contracted through a third-party whose employees provide services to Deloitte.

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Expected Work Schedule

Approximate hours per week

About Deloitte

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