Industrial - Techncal Service Manager - Dartmouth, MA
Michael Page International
- Dartmouth, Massachusetts
- 12 days ago
- $110,000–$150,000 Per Year
- Full-time
Highlights
Strong leadership experience including coaching, performance management, succession planning, and employee development. Communicate with customer leadership teams, including manager and director-level contacts.
Numbers & Facts
| Location | Dartmouth, Massachusetts |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $110,000–$150,000 Per Year |
| Company Size | 10,000 employees or more |
| Website | https://www.michaelpage.ca/ |
Description
Technical Service Team Leader
Lead, mentor, and develop a national technical service team. Establish and improve training programs, technical documentation, and service procedures. Foster a positive, collaborative, and performance-driven team environment. Gather, analyze, and report on service data, trends, and recurring technical issues. Partner with engineering, quality, sales, and operations teams to identify and implement corrective actions. Manage customer escalations and ensure timely, effective issue resolution. Coordinate inventory planning and service parts forecasting with supply chain teams. Drive continuous improvement initiatives across service operations. Communicate with customer leadership teams, including manager and director-level contacts. Monitor and improve key service performance indicators, including response times, resolution metrics, service documentation, and customer satisfaction. Support field activities and travel to customer sites as required.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Ideal Candidate: Proven experience leading technical service or field service teams. Bachelor's degree in Mechanical Engineering or a related technical discipline. Working knowledge of mechanical, electrical, and software-based systems. Strong leadership experience including coaching, performance management, succession planning, and employee development. Excellent troubleshooting, analytical, and problem-solving abilities. Strong customer-facing communication and relationship management skills. Experience working with service metrics, reporting, and performance improvement initiatives. Knowledge of regulatory and safety standards within an industrial environment. Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint. Fluent English communication skills; additional language skills are advantageous. Ability and willingness to travel throughout the United States.
What's To Offer: Opportunity to lead a national service organisation with a significant impact on business performance. Collaborative environment with direct access to engineering, quality, and leadership teams. Career growth within an innovative and technology-driven manufacturing company. Competitive compensation package and benefits program. A culture focused on continuous improvement, quality, and customer success.
About Company
Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job.
In Canada, we focus on recruiting for the following areas:
Banking and financial services
Digital and e-commerce
Engineering and manufacturing
Finance and accounting
Human resources
Information technology
Marketing
Oil and gas
Procurement and supply chain
Property and construction
Sales
An Established Brand
The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry.
A Market Leader
The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world.
Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.